Recenzje sprzedawcy TravelUp

Good evening, Mr. Gboyelade, Thank you for your 4-star review! We’re pleased to hear that you were impressed with our customer service and found the step-by-step information on your travel details, check-in, boarding and gate information helpful. We truly appreciate your feedback and will continue working towards excellence to make your next experience with us a 5-star one. We look forward to assisting you again with your future travels! Regards, TravelUp

Good morning, Mr. Ademoye, Thank you for your fantastic 5-star review! We’re delighted to hear that you had an excellent experience with TravelUp. We truly appreciate your kind feedback and look forward to assisting you again with your future travels! Regards, TravelUp

Good morning, We’re sorry to hear that your experience has left you feeling this way. We understand your frustration and sincerely apologise if we have not met the level of service you expected. We value all feedback and would appreciate the opportunity to understand what went wrong and address your concerns. Your experience matters to us, and we remain committed to improving our service. Regards, TravelUp

Good evening, Ms. Dennis, Thank you for sharing your feedback. We are sincerely sorry for the frustration and disappointment caused by the cancellation of your connecting flight and the communication you received from us. We fully appreciate how stressful it must have been to receive confusing flight information and then experience difficulties when trying to contact our team for assistance. We also understand your concerns about having to make alternative arrangements yourself and the additional inconvenience this caused. Please accept our sincere apologies that we were unable to provide the level of support and communication you reasonably expected. Your feedback is important to us, and we will review the issues raised to help improve our processes and ensure we provide clearer, more timely assistance to our customers. We are sorry that this experience has affected your confidence in TravelUp and hope we can work towards restoring your trust in the future. Regards, TravelUp

Good evening, Mrs. Rosier, Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you found a great price and received your confirmation promptly. It's wonderful to know we could make your booking experience quick and straightforward. Thank you for choosing us. We truly appreciate your support and look forward to assisting you again in the future! Regards, TravelUp

Good morning, Mr. Mahamud, Thank you for your 5-star review! We’re pleased to hear that everything went well and that you were happy with our prices. We really appreciate your kind feedback and look forward to helping you again with your future travels! Regards, TravelUp

Good morning, Mr. Shah, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our prices competitive and were able to save compared with booking directly with the airline. We truly appreciate you choosing TravelUp for your trip to China and hope to assist you again with your future travels! Regards, TravelUp

Good evening, Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you had a positive experience with TravelUp and that our team was responsive and helpful throughout the process. It's especially pleasing to know that your refund was handled promptly and reached you within a few days. We truly appreciate your kind feedback and thank you for choosing us. We look forward to assisting you again with your future travels! Regards, TravelUp

Good morning, We’re truly sorry to hear about the delay with your refund and completely understand your frustration, particularly after receiving an expected processing timeframe. We apologise that the refund has not been received as anticipated and for the concern and inconvenience this has caused. We understand how important it is to have clarity when waiting for funds to be returned. We would appreciate the opportunity to review your booking and the current status of the refund with the relevant team. Please contact us privately with your booking reference and registered email address so we can investigate this further. We sincerely apologise again for the frustration caused and appreciate you bringing this matter to our attention. Your feedback regarding refund communication and processing is taken seriously. Regards, TravelUp

Good morning, Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you found TravelUp easy to use. We really appreciate your feedback and are pleased we could make your booking experience simple and straightforward. Thank you for choosing us, and we look forward to assisting you again in the future! ✈️ Regards, TravelUp