Purchased a lovely pair of socks, excellent quality. Evri damaged the package and Thought sent a replacement as soon as requested, so pleased because the socks were a present.
Very poor quality item, even at sale price. I returned it two weeks ago and have had no acknowledgment or refund. Very disappointed.
Thought
Thought Clothing
3 years ago
Hello,
Thank you for taking the time to provide your feedback.
We are sorry to hear that you have not received your refund yet.
We aim to process all refund within 14 business days and usually do well within this timeframe. Unfortunately, due to the recent sale period our refund turnaround can take up the full 14 business days.
Could you please contact us at orders@wearethought.com? Please confirm the item/s you have returned from your order and your Royal Mail return tracking number. We’ll then use this information to locate your parcel and check your refund status.
Best Wishes
The Thought Team
parcel has not arrived.I diverted it to click and collect, but never arrived there
Thought
Thought Clothing
3 years ago
Hello,
Thank you for contacting us with your feedback, this is valuable to our team.
We are so sorry to hear that your order has not yet arrived, we understand this is frustrating.
Could you please contact us at orders@wearethought.com with your order number? Once we have this information, we can look into this further and take the next steps to resolve this for you asap.
Best Wishes
The Thought Team
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.