Good afternoon.
Thank you for your review.
We're sorry to hear you haven't found the product to your liking.
Please let us know if there is anything we can do.
Warm regards,
Jessie
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi Joshua.
Thank you for your feedback.
We're sorry to hear that you have found your heat pack to be uncomfortable. If you would like, you can contact us at support@pillows.com.au and we can discuss your order and arrange an exchange for you.
You may find our lupin rectangle to be more suitable as the beads are not stitched into place.
Warm regards,
Jessie
JO
Josh
4 months ago
I emailed to take up the offer of a swap but never got a reply
Jessie Roberts
Therapeutic Pillow
3 months ago
Good afternoon, Josh!
We're really sorry we haven't received your email.
I've looked through our inbox and was unable to locate the email.
If you would be able to resend your email to support@pillows.com.au or alternatively you can call us at (03) 8585 6685. So, we can follow this up for you ASAP!
Please let us know if you have any further queries.
Warm regards,
Jessie.
Data zakupu: 19/05/2026
0
Udostępnij
PH
Pembe Hussein Pembe Hussein
Zweryfikowano przez Feefo
AUS
4 months ago
Co Pembe Hussein Pembe Hussein sądzi o Therapeutic Pillow:
Service was top notch, emails were answered in a timely manner and all my questions were also answered... complete directions were clear on what was needed to get my replacement
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi Pembe!
Thank you for your glowing review and all your kind words!
I will pass this review on to the rest of our support team, they will be stoked!
Warm regards,
Jessie
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
So glad to hear that you like the different options and have found one perfect for you!
Warm regards,
Jessie
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you for your review and honest feedback.
We're glad we were able to get you set up with one you did like.
Warm regards,
Jessie :)
Data zakupu: 31/05/2026
0
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
4 months ago
Promt efficient service
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you for taking the time to give us a review.
Warm regards,
Jessie.
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you for your review.
If you have any feedback or would like to speak to a support member, please feel free to send an email to our support inbox: Support@pillows.com.au.
Warm regards,
Jessie
Data zakupu: 30/05/2026
0
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
4 months ago
Very quick delivery
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you so much for your 5-star review!
Warm regards,
Jessie
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
We're so glad to hear that you have found the pillow suitable for your needs!
Thank you for your review and kind words.
Warm regards,
Jessie.
Hi there!
Thank you for your review!
Warm regards,
Jessie :)
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Haha brilliant! Need to grab some for them too! So glad to hear that you are finding the cushion comfortable and suitable for your needs.
Warm regards,
Jessie
They were very helpful on the telephone when I was asking about the details of the construction and what size I should get so I was very impressed with the service
Jessie Roberts
Therapeutic Pillow
4 months ago
Good afternoon!
Thank you so much for your glowing review!
Your kind words mean a lot to our support team, and I'll make sure to pass it on!
Warm regards,
Jessie
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you for your review!
We are so happy to hear that you are happy with your pillows and have found them suitable for you!
Warm regards,
Jessie :)
Hi there.
Thank you for your rating.
Warm regards,
Jessie :)
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
We're glad to hear that you're finding the protect useful!
Warm regards,
Jessie
Data zakupu: 20/05/2026
0
Udostępnij
BF
Brenda Findlay
Zweryfikowano przez Feefo
AUS
4 months ago
Co Brenda Findlay sądzi o Therapeutic Pillow:
Excellent! Very quick delivery. Thanks
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there!
Thank you so much for your kind review!
Warm regards,
Jessie
Recenzje produktów
Jessie Roberts
Therapeutic Pillow
4 months ago
Hi there Brenda!
That's no good! We're sorry to hear you've found your pillow uncomfortable.
If you would like, you can contact us at support@pillows.com.au and we can organise an exchange for a softer pillow!
Please let us know if you have ANY queries.
Warm regards,
Jessie
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.