W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o The Adventure People

Wyświetlono wszystkie recenzje: 1,303

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Amazing!

Mai was an excellent tour guide! There were so many different options of things to do and it was made extremely easy for us.

Sara Pearson

Zweryfikowano przez Feefo

Northern Ireland

3 years ago

Co Sara Pearson sądzi o The Adventure People:

Knowledgeable and Helpful

Thank you to the Adventure People and particularly Petra, who helped me organise a once in a lifetime trip to Borneo. Petra was always on hand to answer my questions, and happy to help me with any...

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Lois Fitzpatrick

Zweryfikowano przez Feefo

Blackburn

3 years ago

Co Lois Fitzpatrick sądzi o The Adventure People:

Superbans reliable service

No question was too silly, I felt supported and well advised throughout the process. Would recommend to anyone who needs a reliable service.

Susan Wise

Zweryfikowano przez Feefo

3 years ago

Co Susan Wise sądzi o The Adventure People:

Awesome trip!

Guides were amazing. Food delicious. Once in a lifetime experience.

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

The organisation and information was good apart from them not having the correct information regarding the other person who was booked on the trip as there was only 2 in the group. Shame I was told...

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Chris

The Adventure People

3 years ago

Hi, Sorry about this. Sometimes though the information can change as people cancel and others join, the information we provide is accurate at the time we provide it of course. I am sorry we left you disappointed though and we shall review to try to improve the process for future.

Wiarygodny klient

3 years ago

Thanks for the response but considering the person booked last year and I was told the information not long before I travelled just means I was given the wrong information

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

I ordered late. I get that. But then I was told it would take 24-48 hours to confirm. 4 days later they still hadn’t confirmed. So I asked for a refund as travel was now prohibitively expensive. (I...

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melanie phyllis Downing

Zweryfikowano przez Feefo

3 years ago

Co melanie phyllis Downing sądzi o The Adventure People:

highly recommend this trip

great adventure excellent customer service I felt safe at all times the guide was friendly and approachable and answered all enquiries

Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

I feel I need to rate Mexico a d Cuba separately, as there was a visible difference in care and organisation. Mexico: 5/5 Mexico was an exquisite experience! The itinerary was great, offering a well...

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Wiarygodny klient

Zweryfikowano przez Feefo

3 years ago

Doubt I will ever use them again

Poor service and poor communication which led to my trip being ruined.

Chris

The Adventure People

3 years ago

Dear Customer, This is Chris, CEO at The Adventure People. I am aware of your booking and the issues you have encountered. I believe Callum, a senior member of our team is in touch and will be following up. Firstly, I am very sorry for the challenges you have faced, the distress and ultimately the poor experience. An (ex) sale agent who was handling your booking basically didn't fulfil her role properly. I must stress, this is very unusual and we hold ourselves to the highest standards of service. In this case though, we let you down and for that I cannot apologise enough. This is the first time we've ever had anything like this happen. We have instigated measures of a higher volume and increasing frequency of checking bookings as they progress. We have also stepped up sales training. I accept these measures will not make a difference to you but I don't want this to happen again. Callum and I will be in touch directly to discuss further.

Frances Bowler

Zweryfikowano przez Feefo

3 years ago

Co Frances Bowler sądzi o The Adventure People:

An amazing must do adventure!

The trip was well organised from booking in the UK to on the ground in Morroco. There was always someone to contact and I always felt well informed. Abdul, our guide was amazing. He gauged the...

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Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

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Recenzje sprzedawcy The Adventure People

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?