Recenzje sprzedawcy Tenon Tours

Hi Meredith, Thank you for sharing these comments with us. We rely on honest feedback to continually improve our services, so everything you've shared above will be taken into account so we can better our travelers' experiences in the future. On behalf of our entire team, I apologize that our service did not live up to your expectations. We have had a chance to review this internally, including a discussion with Stephanie, your Personal Travel Specialist, and Gracie, our Groups & Special Events Manager, and would like to respond to these issues. We do agree that the driver guide initially assigned was ill-equipped and understand how disappointing and undoubtedly frustrating this was. As soon as we were made aware, we worked as quickly as possible to arrange for a new one to replace him. We hoped your next driver would be a great match, and we're sorry to hear he did not provide as much information as you were hoping! This has been noted for future tours. We were also made aware that the vehicle did have seatbelts that were difficult to operate—we will say they are not like US seatbelts—but was told the driver was able to correct all of them except for one. With every trip of ours, a huge goal is to make our travelers feel at-ease and that safety is a top priority, so we hate to hear you feel the vehicle wasn't up to par and apologize. Again, we've noted this for the future. We now know that the Connage Highland Dairy Farm and the Knockando Woolen Mill were closed on Sunday, and we thank you for sharing this with us. While you didn't express interest in visiting these, they still should not be listed as option excursions for a day excursion if closed. We also don't want our travelers feeling as if our suggestions are cut-and-paste, as we truly recommend stops we think are of interest to the specific traveler. We are sorry to hear about the confusion on the tour ending in Glasgow. Your trip with us was booked on October 16, and on October 15, we understand you purchased a train ticket from Glasgow to Edinburgh, which made our team believe that you were aware it would end in Glasgow. In April, we requested your independent hotel information in Glasgow and Edinburgh, so again we were under the impression you were aware of the last stop. This is clearly a miscommunication and we could perhaps have provided more information! We apologize for the hectic ending of the trip. Unfortunately, we were not made aware of any road closures that day. Ultimately, we are grateful you enjoyed your time in Scotland and that these issues did not overshadow your experiences. Thank you for leaving us detailed feedback so we can improve!

Thank you for the five-star review! We are happy you had a fantastic and unforgettable time in the UK. It's great to hear that we were able to take the stress out of planning so you could relax, be fully present and worry-free! I will be sure to share your comments with Rachel as well. We hope we'll get to travel with you again soon. Thank you for choosing Tenon Tours!

Thank you for five stars! We are happy to hear you had a wonderful time exploring Ireland! It's good to know that you would leave a few items off next go-around to explore and make the trip a little less fast-paced. We are also glad you felt our service was spot-on and we were available if any hiccups arose. We hope we'll get to travel with you again soon! Thank you for choosing Tenon Tours.

Thank you, Patricia! We are happy to hear you feel this way and hope we'll get to travel with you again soon!

Thank you for five stars! We are happy you had a wonderful time in Germany and felt that Camille selected tours and activities that were perfectly suited for you. We hope you'll travel with us again one day! Thank you for choosing Tenon Tours.

Thank you for sharing these comments with us! We are thrilled you had a wonderful time in Greece and that Jillian and Janet were helpful with all pre-departure information. All of your feedback about the drivers, guides and accommodations are so welcome, and we love to hear the people you met truly made the trip! In terms of flexibility and/or providing credit for itinerary changes, we would love to know more! While we know someone from your group unfortunately had a change of plans about a month out from the trip and was unable to go, and then we were working to add a new guest around 7 days prior to departure (which ultimately wasn't successful due to a travel document issue), we aren't otherwise aware of any activity changes you were hoping to make. Generally, we do our best to accommodate these changes, the only issue would be availability at said tours/activities. We are sorry to hear the provided tours may have not been perfectly suited for your group. If you would like to provide more information to us so we can better understand and see where we can improve, feel free to email us at travel@tenontours.com or reach out to Janet directly. Ultimately, we are glad you had a fantastic time! We hope we'll have the chance to travel with you again soon. Thank you for choosing Tenon Tours!

Hi Cheryl, Thank you for the five-star review! We are always so glad to travel with you. I will be sure to share your kind words with Stephanie and Natasha as well. We have noted your comments about confusion at the check-in desks at times and we are hopeful we can make that easier for the future. We can't wait to plan your next trip with you! Thank you for choosing Tenon Tours.

Hi Debra, Thank you very much for this feedback! We're so glad you enjoyed your time in the UK and we hope we'll get to travel with you again very soon. Thank you for choosing Tenon Tours.

Hi Thomas, Thank you for this feedback! We're happy to hear you had a wonderful time in Ireland, that Stephanie crafted the perfect itinerary for you and that Gracie was able to answer any questions prior or during your time abroad. We hope we'll get to travel with you again soon! Thank you for choosing Tenon Tours.

Hi Aislinn, Thank you for this wonderful feedback! We are thrilled you had a fabulous time and we were able to offer some cool recommendations for out-of-the-box tours. Thank you for sharing these photos as well—it looks like you had a blast. Thank you again for traveling with Tenon Tours. We hope we'll get to help plan your next vacation!