Dear Matilde,
Thank you for taking the time to share your feedback with us. Each one of our customer's review is very relevant for us in order to improve our future services.
We are glad to hear everything went smoothly at the beginning of your transfer but we are really sorry to realise that you experienced such a hassle at the end of your trip. We completely understand how confusing this may have been for you, especially when you thought you booked for a reliable service which seemed not the be the one offered.
Please note that when one of our services is completed, the driver does not need to provide a receipt but us (since the drivers from each transfer are our local partners in the area). We do have our own template of the invoice, which can be automatically downloaded once the trip has ended. Therefore, the driver could not provide an official receipt from our company but a manual one from theirs.
In order to provide a proper invoice as soon as the transfer has been done, we always recommend to our customers to contact us directly so we can arrange it for them and we can avoid any confusing situations like the one you, unfortunately, experienced.
Please accept our most sincere apologies for the inconvenience this may have caused you. As a gesture of an apology, we have also sent you a discount code. We would be more than happy if you could give us another chance to prove to you how our real professional hassle-free service is.
Kind regards,The Taxi2Airport Team
