Haven't really thought about it in any detail. I just followed the prompts.
CX
SPCA Pet Insurance
2 months ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Hi Sandra,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Recenzje produktów
CX
SPCA Pet Insurance
2 months ago
Hi Sandra,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Great service, Kieran was lovely and a great help.
CX
SPCA Pet Insurance
2 months ago
Hi Louise,
It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Hi Sheryl,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it. Kind regards,
Scott
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Hi Miikana,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
scott
Recenzje produktów
Data zakupu: 28/02/2026
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RA
Renee Adair
Zweryfikowano przez Feefo
NZL
2 months ago
Co Renee Adair sądzi o SPCA Pet Insurance:
great easy
CX
SPCA Pet Insurance
2 months ago
Hi Renee,
We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
As I said earlier the service I received from the young lady on the phone was excellent,. We couldn't have made the best decision for our puppy if it wasn't for the young lady on the phone.
CX
SPCA Pet Insurance
2 months ago
Hi there,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you received excellent service and that our team member was able to help you make the best decision for your puppy.
We’ll be sure to pass on your kind words to her - she’ll be thrilled to know she made such a positive difference. Kind regards,
Scott
The way exclusions work was not made clear. Other companies have them written on the policy, whereas SPCA just do them on a claim by claim basis - so you make a claim and then assuming not a...
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CX
SPCA Pet Insurance
3 months ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
As part of the commitment to responsible pet ownership, we offer Pet Insurance to provide financial protection for eligible vet expenses. However, Pet Insurance does not cover every circumstance or expense and we have certain terms, conditions, exclusions and limitations to the cover.
If you would like to understand more about our general exclusions, it will be listed in writing in our Product Disclosure statement on page 13. Please click the following link: https://www.spcapetinsurance.co.nz/documents/spca-pet-insurance-big-stuff-cover-policy-document.pdf
If you would like to discuss this further with one of our team members, please let me know and I can organise for someone to assist.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.