Customer service was awful. Having placed a large order of sockets etc for our whole house and lights (over £1,000), I asked if it was possible to have separate deliveries of the in stock items (the...
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Online Sales
sparksdirect
9 years ago
Dear Sarah, we appreciate your feedback. We are really sorry to hear that you are unhappy with our customer service, while we were just doing our best to please you as a customer.
Your order contained 3 light fittings that you were not required; we noticed that those items did not fit to the rest of your order, we immediately informed you and, with your confirmation, we took them off the order and refunded them to your card.
As you have noted, you requested an extra feature that we don't provide yet - delivering "part of the order now and the rest later"; however, even though we said NO initially, we made an exception and sent you everything we had in stock, with the remaining items to follow up in a second delivery. At the time, you were happy with this, so were surprised to read your feedback.
As for the different finish for the item, please accept our apologies for this inconvenience; in this case, even though you informed us regarding colour difference more than 2 weeks after receiving the items, we have provided you a returns number for a full refund, as agreed via email. We never knowingly send out items of a different finish in a box that says otherwise, and we are happy to refund when such a mistake is made. We hope this clear this situation.
Recenzje produktów
Data zakupu: 09/11/2016
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Wiarygodny klient
9 years ago
Fast delivery, great communication. Would definitely buy again
Recenzje produktów
Data zakupu: 25/11/2016
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Wiarygodny klient
9 years ago
Efficient dispatch and fast delivery
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Data zakupu: 19/11/2016
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Wiarygodny klient
9 years ago
I would use this company again, vey efficient . thankyou
Wrong item sent, when tried to replace was told that their operatives do not make a mistake when picking orders!!
I had to order the missing item again and therefore paid twice for it.
Online Sales
sparksdirect
9 years ago
Dear sir, thank you for taking the time to leave a feedback. We apologize for the inconvenience this has created you. As per our email and phone conversation, we made sure we sent you the correct items and then notify you of the delivery time; however, it is your duty to check and make sure the items you receive arrive on time and are the correct ones, and then notify us of any problem in the timeframe specified. If you notify us in time, we will immediately send out a replacement for any incorrect items. Also, as per our phone conversation, you agreed with this and were OK to reorder these items. Our online orders dept. is ready to help and assist with any queries you may have.
Recenzje produktów
Data zakupu: 20/10/2016
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Wiarygodny klient
9 years ago
Really helpful telephone advice and prompt delivery. Excellent!
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
