Replace faulty items straight away. I purchased a push LED time delay switch and they have refused to change this item without me sending it back to them standing the cost of postage, then they will...
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Online Sales
sparksdirect
7 years ago
Hi John, thank you for taking your time to review us. As per our email conversation, unfortunately we do not have the facility to pick up the faulty item from you, but we can fully refund you for the postage when sending the faulty item back.
Also, regarding the replacement of this item, we do not have the facility to test it here in our showroom, but once the manufacturer tests it and gives us the green light, we will send you a replacement free of charge.
We are sorry to hear that you are not happy with our procedures, but we think they are fairly reasonable and according to the current standards for selling at distance.
Data zakupu: 23/07/2019
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Trusted Customer
7 years ago
Co Trusted Customer sądzi o sparksdirect:
Yes would defo use again as I spoke to a helpful gentleman on the phone and then ordered click and collect from the website on Friday, picked up the LED drivers which I though would be a special...
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The before sales and aftersales service was excellent. The 3 items arrived in the post very quickly after I placed the order. One of the lamps had a defective spring but, following a phone call, the...
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
