The sales consultant was not honest tried to impose a high excess on my policy but only removed it when I contact another broker not very happy with that need trust
SME Insurance Services
smei
11 years ago
We are concerned to read your comments with regards to the increased excess on your policy. We would like to address your concerns and clarify that our sales executives do not have the access or facility to apply or remove any excesses for our package policies, this would solely be the insurers decision.
There are a number of reasons for an insurer applying an increased excess, such as non compliance of the insurers security requirements or previous claims history; there will also be reasons why the insurer may have agreed to reduce the excess, one of which could have been the prospect of you taking your business elsewhere.
We are pleased to see that you have decided to stay with us this year and we will always do our utmost to obtain you the best price and the best terms to suite your business requirements.
Should you have any further queries please do not hesitate to contact our customer services team on 0844 855 4602.
Lisa Boyes
Customer Services Manager
The SME team were polite, friendly and very efficient. They didn't make us feel like they were doing us a favor but rather that we valued clients - we also saved quite a bit of money so we are very...
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.