Apologies for the late response, unfortunately, when you are travelling longhaul we use scheduled airlines, and they work completely differently to the European airlines , There deposits are set by the way the seats are sold, by law we are not allowed to take money out a customers account without advising how much we are taking, and Claire advised of the deposit money to pay.
We are sorry you feel let down, but the paperwork sent, including the receipt for payment , were sent as soon as we confirmed the booking , showing the amount taken, but you did not call us until a few days later regarding this, otherwise, if the call had come in within 24 hours of booking, we could have cancelled your reservation and refunded the deposit paid.
Regarding the issues on your last holiday, this was brought to our attention by one of the passengers travelling on the booking , whom you made the reservations for, the room types booked were advised to yourself at the time of booking, and accepted. We do not ask for the dimensions of room type, unless the customer specifically requests it , but the room type sold was large enough to sleep the passengers.
We do apologise as it appears there has been a misunderstanding over the deposits , and hope you will come back to us in the future. If you feel that this is not going to be possible, we wish you every success in the future. Thank you.
