W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o Silver by Mail

Wiarygodny klient

9 years ago

Lovely earrings

Unusual, stylish and well made earrings, I bought them as a gift and I liked the silver earrings with some gold. The person I bought them for was delighted with them.

Data zakupu: 18/08/2016

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TC

Trusted Customer

Herne Baty

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

Good Service

Although I found the product unsuitable , the service and refund procedure was very good

Recenzje produktów

Customer Service

Silver by Mail

9 years ago

Dear Mr Newbury,

Thank you for your feedback. We apologise that you were not happy with the item purchased from us and note that we provided you a refund. Please be advised that should you require any specific colouring when purchasing natural stones, our customer services will be happy to assist you in discussing the current stock with you. We hope that you will be satisfied with future purchases.

Kindest Regards
Pip @ Silver by Mail

Data zakupu: 03/08/2016

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Wiarygodny klient

9 years ago

I do not think your 'sale' products are the same quality as advertised.

I bought the above Keishi Pearl Necklace for my Granddaughter but on examining it carefully noticed two pearls near the clasp had holes drilled into them. Is the reason these pearls were in your...

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Customer Service

Silver by Mail

9 years ago

Dear Mrs Rose,

Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Recenzje produktów

Customer Service

Silver by Mail

9 years ago

Dear Mrs Rose,

Thank you for your feedback. Please be advised that providing the highest quality jewellery is of utmost importance to us and all items in our Sale are items that have been discontinued by our suppliers and as a result have limited stock levels that cannot be replenished. We sincerely apologise that you have experienced a problem with the items purchased from us. If you could contact customer services regarding the two items that you have been unhappy with, they will be able to assist you further with this matter.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Data zakupu: 15/08/2016

0

TC

Trusted Customer

Bedworth

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

😊😊😊

Great fast service 😊

Data zakupu: 02/08/2016

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Wiarygodny klient

9 years ago

Classic bracelet with a modern twist

Easy ordering process, quick delivery, great goods.

Recenzje produktów

Data zakupu: 28/07/2016

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Wiarygodny klient

9 years ago

Beautiful bangles

Always efficient service.

Recenzje produktów

Data zakupu: 28/07/2016

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Trusted Customer

Sheffield

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

Beautiful jewellery

Efficient service.

Recenzje produktów

Data zakupu: 03/08/2016

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Trusted Customer

London

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

Is item bg enough to be engraved

The engraving is hammered on not engraved as such and some of the letters are a bit low - you need to ensure item is big enough to be engraved in this way

Customer Service

Silver by Mail

9 years ago

Dear Mrs Amber,

Thank you for your feedback. We apologise that you have not been happy with the engraving on your Personalised Name Pendant. Please be advised that, as stated on our website in the product description, "The text is hand stamped letter by letter. This creates a quirky uneven finish rather than a perfect machine straight finish". If you wish to discuss this further and request a 're-punch' of your item, please do contact customer services on 0345 307 3297 or email contactus@silver.uk.com where one of our representatives will be happy to assist you with this matter.

Kindest Regards
Pip @ Silver by Mail

Data zakupu: 14/08/2016

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Trusted Customer

Montrose

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

First class.

First class product , first class service.

Recenzje produktów

Data zakupu: 27/08/2016

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Trusted Customer

Burry Port

9 years ago

Co Trusted Customer sądzi o Silver by Mail:

Tidy

The service was good and prompt

Data zakupu: 08/08/2016

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Recenzje sprzedawcy Silver by Mail

Turquoise Bay BraceletWięcej opinii o tym produkcieWyświetl stronę produktuAs a personal preference the colour and appearance of the turquoise was rather uniform and "artificial" looking, I wanted a more irregular, blue stone with some chalkiness.

Keishi Pearl NecklaceWięcej opinii o tym produkcieWyświetl stronę produktuDo not think your 'Sale' products are the same quality as in your Catalogue as the Keishi Pearl Necklace had holes drilled in the side of two pearls near the clasp.

Classico BangleWięcej opinii o tym produkcieWyświetl stronę produktuLove the simple design lines just what I was looking for. Seen braceltes like this in gold but not silver for that modern look.

Sterling Silver Kama Bangle For WomenWięcej opinii o tym produkcieWyświetl stronę produktuI am gradually collecting the set, I love these and always receive compliments. I was on holiday recently and someone noticed them and commented.

Pearl and Petals BraceletWięcej opinii o tym produkcieWyświetl stronę produktuDelicate and pretty bracelet

Constellation StudsWięcej opinii o tym produkcieWyświetl stronę produktuFirst class in all areas. Will continue to be a very satisfied customer.

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?