Dear Dr McDonald,
Thank you for your feedback. We sincerely apologise that you have experienced a problem with the Solar Earrings purchased from us. We note, from our records, that you have not contacted us regarding this matter. If you could contact customer services on 0345 307 3297 or email contactus@silver.uk.com one of our representatives would be happy to assist you in looking to rectify this matter. Once again we apologise for this matter and look forward to hearing from you.
Kindest Regards
Pip @ Silver by Mail