Following a claim which was not our fault they were very slow in coming back to us with an update of any kind - we had to chase them and then send a complaint in to get a replacement vehicle from the...
Przeczytaj więcej
Shield Total Insurance
Shield Total Insurance
9 years ago
Thank you for making us aware of the delay in the response. We will take up the matter with the insurer concerned and apologise for any inconvenience caused.
Shield Total Insurance
Shield Total Insurance
9 years ago
We apologise for the delay in your claims process and this doesn’t reflect our usually high customer service levels. We have discussed your claim with your insurer and they are going to take the necessary steps to insure all claims are reviewed and settled in a timely manner. Furthermore, we apologise that we were unable to offer a courtesy campervan. Unfortunately, the infrastructure just isn’t there for us to be able to guarantee a campervan in the event of a claim so a car is normally the only guaranteed alternative.
Recenzje produktów
Data zakupu: 18/07/2016
0
Udostępnij
TC
Trusted Customer
South Wales
9 years ago
Co Trusted Customer sądzi o Shield Total Insurance:
I wanted to renew my caravan insurance by phone with a query, but I gave up after many minutes on hold. I do not think it was free phone number ! I renewed with a cheque by post !
Shield Total Insurance
Shield Total Insurance
9 years ago
We are very sorry that you encountered a long hold time on a day when we were experiencing an unusually high volume of calls.
Please be assured that all of the 0800 numbers we use are FREE to call from landlines and mobiles.
We are pleased you found the price and our 5-Star rated product acceptable.
Wiarygodny klient
9 years ago
Unfortunately the number given was NOT an 0800 number it was 012277 243004 This is as given on renewal information first page !
Very professional throughout. I would recommend them to anyone who needs caravan insurance.
The only thing that could be done better is more flexibility in renewing, for example on line.
Recenzje produktów
Data zakupu: 15/07/2016
0
Udostępnij
TC
Trusted Customer
Wiagn
9 years ago
Co Trusted Customer sądzi o Shield Total Insurance:
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.