Secure Trust Bank nie jest już aktywnym klientem Feefo
Wyświetlono wszystkie recenzje: 6,381
GC
Gerald Cox
Zweryfikowano przez Feefo
GBR
9 months ago
Co Gerald Cox sądzi o Secure Trust Bank:
1 year fixed bond
This was applied for online. It was easy to set up ans Secure Trust kept me updated of all transactions that were applied to the account. A month before maturity I was contacted with options, I...
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Louise
Secure Trust Bank
9 months ago
Hello Gerald,
Thank you for sharing your experience with us! We’re delighted to hear that the process was easy to set up and that you felt well-informed throughout. It’s great to know that the options provided before maturity and the transfer on the maturity date met your expectations. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future
Kind regards,
Louise
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
Customer services
Excellent customer advisor, sorted my query out in a very friendly manner
Sophie
Secure Trust Bank
9 months ago
Hi,
We are pleased to hear you are happy with the service provided!
Thank you for your review!
Kind regards,
Sophie
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
Good Bank - easy to commicate with
Commication is always easy and website very user friendly
Sophie
Secure Trust Bank
9 months ago
Hi,
We are pleased to hear this.
Thank you for your feedback , We appreciate it!
Kind regards,
Sophie
0
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RB
Roger Brand
Zweryfikowano przez Feefo
GBR
9 months ago
Co Roger Brand sądzi o Secure Trust Bank:
Keep sending letters to me with my personal details.
Despite the interest rates being good,I'd NOT bank here again. Too antiquated system. Like- sorry ,no ones in the office over Easter. Your important transactions will have to wait 5 days until...
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Louise
Secure Trust Bank
9 months ago
Hello Roger,
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
We understand how frustrating it can be to experience delays over the Easter period. While some transactions do require staff oversight, we recognise the inconvenience this may have caused and are continually reviewing our processes to minimise disruption during holiday closures.
Regarding the confirmation letters, we appreciate how important privacy and security is, and we’re sorry that this process caused you concern. These letters are designed as an added security measure, but we recognise that this may not suit every customer’s household circumstances. We are actively reviewing our communication and notification methods to offer more flexible, modern alternatives that better align with customer preferences.
We value your feedback, as it helps us identify where improvements are needed.
Thank you again for sharing your experience. Your comments will be passed on to the relevant teams.
Kin d regards,
Louise
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
The transation was smooth and efficient.
Sophie
Secure Trust Bank
9 months ago
Hi,
We are pleased to hear you transaction went through smoothly.
Thank you for your review!
Kind regards,
Sophie
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
Helpful, knowledgeable, patient.
Very helpful and knowledgeable. I was made to feel at ease in the process and not rushed through..
Sophie
Secure Trust Bank
9 months ago
Hi,
We are pleased to hear that you felt at ease while we where able to meet you service needs.
Thank you for your feedback, We appreciate it!
Kind regards,
Sophie
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
Sophie
Secure Trust Bank
9 months ago
Hi,
Thank you for your 5 star review!
We appreciate it!
Kind regards,
Sophie
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
All good
Very simple and straightforward to set up.
Louise
Secure Trust Bank
9 months ago
Hello,
We are pleased to hear you have found saving with us simple and straightforward. Thank you for your positive feedback.
Kind regards,
Louise
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
The service was good. I could easily do everything I wanted online and on the app.
Louise
Secure Trust Bank
9 months ago
Hello,
This is great to hear! Thank you for taking the time to leave your review.
Kind regards,
Louise
0
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Wiarygodny klient
Zweryfikowano przez Feefo
9 months ago
Great service as always
Prompt response to my telephone call - despite it being Christmas. Polite, friendly and knowledgeable. Everything went according to plan.
Sophie
Secure Trust Bank
9 months ago
Hi,
We are pleased to hear you have had a good customer service experience with us!
Thank you for your feedback!
Kind regards,
Sophie
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.