I was told my order would arrive for pick up within 24 hours but arrived day late. This was only because I emailed and highlighted this. So I wasn't impressed with the service.
Karen G
Salon Services
9 years ago
Thank you for your feedback.
Our apologies for any misunderstanding over the timescale.
Orders placed over the weekend are not processed by our warehouse until the next working day, being Monday in this case. Your order was processed on the Monday and delivered to our store on the Tuesday (next day delivery).
Really easy process to order online and also super quick delivery which is great. Regular email communications on where your order is up to, as expected, unlike some other wholesalers i have bought...
Not happy at all I ordered my products to be told 24hr service went there to collect two days later not there so then had to purchase the products again to be told to ring up and get a refund by the...
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Karen G
Salon Services
9 years ago
Thank you for your feedback.
Our apologies for any misunderstanding over the delivery timescale.
Your order was processed by our warehouse the morning after your placed the order on our website. Delivery is stated as next working day, and after checking your order was despatched and delivered within the next working day delivery. Our courier does not deliver at weekends.
Your order has now been returned to our warehouse and your refund processed.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.