I had to get in touch to check the status of my order as there was a delay between placing the order and hearing from the delivery team. Customer services responded promptly which was appreciated.
Joanna
Rose & Grey
1 year ago
Thank you for your patience while we sorted the delivery delay, we appreciate it! x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
We are delighted to hear you loved your rug, what a beautiful choice! We hope to see you again in the future. Love, Rose & Grey x
Data zakupu: 17/01/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Products exceptional- had to chase delivery
Joanna
Rose & Grey
1 year ago
Thank you for your review! We are happy to hear you love your new lamp - lovely choice! We appreciate your patience while we sorted the delivery out. Love, Rose & Grey x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
Thank you for your 5* review, glad to hear you love it! x
I looked at the website for details for return. I would have had to a pay postage which I dont think is reasonable. As it was a heavy product it didn't seem worth it. Id been out of pocket. I wrote...
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Joanna
Rose & Grey
1 year ago
Thanks for your feedback. Sorry to hear you are disappointed with our returns policy. As a smaller family run company, we are not yet in the position to offer free returns but we are transparent about all returns costs so hopefully you were aware of these before you placed your order. I can't see that you have emailed us to discuss this so we'll pop you an email now to see if we can help with anything
Love from all at Rose & Grey x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
So sorry to hear your feedback and that you felt you had to bin the item, this makes us feel really sad. We've had some great feedback on this item and we feel the quality is great with the images being true to life but we appreciate it's not to your taste. We'll pop you an email now to see how we can help
The Rose & Grey Team x
Data zakupu: 16/01/2025
0
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MR
MR ANDREW ROBERTS
Zweryfikowano przez Feefo
London
1 year ago
Co MR ANDREW ROBERTS sądzi o Rose & Grey:
Delivered exactly on time
Joanna
Rose & Grey
1 year ago
Thank you for your lovely 5* review.
We are so happy that you received your stools on time!
We hope we can welcome you back soon 🤍
Love from all at Rose & Grey x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
We are so pleased to hear that you lover your Weathered Oak Stools - we hope you enjoy using them for many years to come!
Thank you for taking the time to leave us a 5* review. Its great to hear that you received your order promtly!
We hope we can welcome you back again soon.
Love from all at Rose & Grey x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
Thank you for leaving a 5* review for the Chestnut Gingham Mug - it sounds like they are the perfect addition to your new kitchen 🤍
Excellent communication from Rose and Grey
About the delivery of my chair.
Joanna
Rose & Grey
1 year ago
Thank you so much for leaving us a great 5* review - we really appreciate it.
We are really pleased to hear that your received excellent communication from us regarding your made to order Betsy Love Seat.
Thank you for choosing to shop with us.
Love from all at Rose & Grey x
Recenzje produktów
Joanna
Rose & Grey
1 year ago
Thank you for your great review for the gorgeous Betsy Love Seat - I bet it looks gorgeous in Linen Mushroom which is probably one of my favourite fabrics 🤍
We hope you enjoy snuggling up on it for many years to come x
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.