W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Rollagranola | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

Wiarygodny klient

3 years ago

Missing delivery

Not yet received. I had a notification that it was to be delivered Friday. Now it’s showing delayed, but no sign of it.

Sean

Rollagranola

3 years ago

Good afternoon, if there is an issue with delivery it is really helpful if you let us know directly so we can locate it and try to resolve for you. We will send you a private note now to try and resolve.

Wiarygodny klient

3 years ago

I understand how poor ratings can impact a supplier, but it’s important for you to understand how the choice of a poor courier can impact the customer experience. I’m still waiting for the delivery over 2 weeks after my original order.

Sean

Rollagranola

3 years ago

Hiya, would be great for an review update now this issue has been resolved and rectified for future orders, thanks

Wiarygodny klient

3 years ago

Great product. Good customer service, but really need to change their courier. Product took 16 days to arrive and a lot of chasing. Painful.

Data zakupu: 16/05/2023

0

LN

Lee Newsum

Derby

3 years ago

Co Lee Newsum sądzi o Rollagranola:

Things went well

Things went well. The box the box came in was a little on the large side. The box only gave me 2 bowls-worth, so this would be a more occasional treat. Very nice granola, though.

Sean

Rollagranola

3 years ago

Thanks for the review, we're glad you enjoyed the granola. Our boxes are in 400g for the oat based products, and 300g for keto/paleo lines. We will pass the comments on to our warehouse regarding outer packaging boxes.

Recenzje produktów

Data zakupu: 16/05/2023

0

Wiarygodny klient

3 years ago

Recommended.

Speedy delivery, excellent product,. Recommended, not the first purchase and will buy again.

Sean

Rollagranola

3 years ago

Thank you! Delicious for brekkie, or indeed any time of day!

Recenzje produktów

Data zakupu: 03/05/2023

0

Wiarygodny klient

3 years ago

Great product :-)

I have been a customer of Rollagranola for a couple of years. Excellent recurring order service :-)

Sean

Rollagranola

3 years ago

Thank you, we appreciate your repeat custom!

Recenzje produktów

Data zakupu: 22/04/2023

0

VM

Veronica Maclean

Near Elgin

3 years ago

Co Veronica Maclean sądzi o Rollagranola:

Damaged Rollagranola

Sadly my granola arrived all crushed which was disappointing. It is almost powder.

Sean

Rollagranola

3 years ago

Occasionally the product can settle within the box and we apologise that on this occasion, our granola looked disappointing through the window. Would be great to receive an updated review based on the replacement we have recently sent!

Recenzje produktów

Data zakupu: 20/04/2023

0

MM

Mark McMillan

3 years ago

Co Mark McMillan sądzi o Rollagranola:

Fabulous

Very fast delivery and so tasty mmmm

Sean

Rollagranola

3 years ago

Thanks, we're delighted you love our granola!

Recenzje produktów

Data zakupu: 17/04/2023

0

BP

Barbara Pryce

3 years ago

Co Barbara Pryce sądzi o Rollagranola:

Withdrew reward points without sufficient notice (some service recovery offered) and using Evri to deliver is a nightmare. Seriously thinking of not purchasing again.

Sean

Rollagranola

3 years ago

Sorry you feel this way. We had negative feedback about the rewards as it was hard to use and are aiming to improve service and ease of use which was the reason for removing the service. We sent out three emails and gave 4 weeks for our points to be used up and we then extended that date by a further two weeks to give everyone opportunity to use their points but do understand that emails do not always get through or read.

BP

Barbara Pryce

3 years ago

Agree it was a terrible reward process but your notifications should have been clearer I remain disappointed with your service. Also you have no responded to the use of Evri delivery service. They are not a good advertisement for your brand.

BP

Barbara Pryce

3 years ago

Just had a look through all emails - spam, trash and inbox and can find no notification by you of withdrawing the rewards process. Can you inform me when the emails were sent and to what email address? Thank you

Data zakupu: 06/04/2023

0

Wiarygodny klient

3 years ago

Disappointed

Love the granola but really disappointed with the service. It took days from putting the order in to hearing it had been shipped. Still don’t know what day it will be delivered.

Sean

Rollagranola

3 years ago

Hi, we're really sorry for the delay with your order. We do try to manage orders proactively but if there is a delay if you can get in touch with us directly we will do everything we can do to resolve the issue and ensure you receive your product promptly. Having checked tracking I can see it has not been delivered. We will get in touch privately now to get this sorted.

Data zakupu: 12/04/2023

0

SE

Sarah Evans

3 years ago

Co Sarah Evans sądzi o Rollagranola:

Lack of any communication

Difficult to review a product when you haven’t received your order. No updates emailed either so don’t know if it’s even been despatched.

Sean

Rollagranola

3 years ago

Hiya, apologies for the delay in your order; it is out for delivery today. Would be great for an updated review once you've tried some!

Data zakupu: 08/04/2023

0

Wiarygodny klient

3 years ago

I tried Rollagranola for the first time while training for the London Marathon and each flavour I've tried has been delicious. I've not had to worry about feeling hungry later on if I've chosen it...

Przeczytaj więcej

Sean

Rollagranola

3 years ago

Thanks for the awesome review, and good luck for the London Marathon!

Recenzje produktów

Data zakupu: 21/03/2023

0

Recenzje sprzedawcy Rollagranola

Organic & Nutty GranolaWięcej recenzji tego produktu - (35)Wyświetl stronę produktuTasted very nice. Only got 2 bowls out of the box (I suppose I could have stretched it to 3, if I wasn't such a greedy pig)

California Walnut HalvesWięcej recenzji tego produktu - (3)Wyświetl stronę produktu

Absolutely Chocolate Granola 15.00% Off Auto renewWięcej recenzji tego produktu - (47)Wyświetl stronę produktuI can't believe how chocolatey it tastes!

Zesty Caveman GranolaWięcej recenzji tego produktu - (44)Wyświetl stronę produktuAll delicious normally however this batch arrived crushed

Pecan Maple Twist GranolaWięcej recenzji tego produktu - (34)Wyświetl stronę produktuAgain a crushed granola arrived which is disappointing

Organic & Nutty GranolaWięcej recenzji tego produktu - (35)Wyświetl stronę produktuThis also arrived in a powdery state . It must have had a rough ride here

Almond & Pecan Crunch GranolaWięcej recenzji tego produktu - (18)Wyświetl stronę produktuSo nice and scrumptious. Yummy!

Organic & Nutty GranolaWięcej recenzji tego produktu - (35)Wyświetl stronę produktuThe best granola around by far

Cool Raspberry GranolaWięcej recenzji tego produktu - (56)Wyświetl stronę produktuSo nice. Tasty and would buy again!

Organic & Nutty GranolaWięcej recenzji tego produktu - (35)Wyświetl stronę produktuMy current favourite flavour! The combination of ingredients is just perfect for me :)

Awesome Almond GranolaWięcej recenzji tego produktu - (45)Wyświetl stronę produktu

Healthy Hazelnut GranolaWięcej recenzji tego produktu - (38)Wyświetl stronę produktu

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?