This was my fifth trip with Riviera as a solo traveller and I have always felt quite comfortable as the groups are very welcoming. I choose Riviera because there is a good choice of departures from...
the tour manager was very good she certainly new her stuff but i think that the overall tour tried to cram too much in tothe itinery
Nicole - Customer Service Advisor
Riviera Travel
11 years ago
Thank you for your feedback, we are sorry to hear of your disappointment with the itinerary of the tour. Your feedback been passed to our Product Team who are responsible for the designing and running of our tours, please be assured they will be taking your comments into careful consideration when reviewing this tour.
Recenzje produktów
Nicole - Customer Service Advisor
Riviera Travel
11 years ago
Thank you for your review and we are sorry that your experience with us was not in line with your expectations. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that you were not happy with your holiday. You can be assured that we constantly monitor client feedback and react accordingly.
We fill that on some occasions that we were just left in places for several hours when 30 minutes would have been enough
ie: in Nashville after the Country Hall of Fame we were wondering around for 3...
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Nicole - Customer Service Advisor
Riviera Travel
10 years ago
Thank you for your feedback, we are sorry to learn of your disappointment with several aspects of your itinerary. We are constantly trying to improve our product and do appreciate the feedback we receive from our customers. Please be assured the comments you have kindly spent time sharing with us will be used to help deliver a better holiday experience for our customers.
This was our second holiday with Riviera Travel and we think it is an extremely organised and well run company with excellent guides and tour managers.
The whole holiday was well organised and the places we visited were stunning. Our tour guide was knowledgeable and friendly and the hotels were of a good standard. There was a good balance between...
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
