Good. Annoyed that our flight time was changed after our booking, but we did receive £50 compensation per person but had to ask.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback.
We are pleased to hear that your holiday delivered what you expected and that you had a good overall experience.
We appreciate your comments regarding the change to your flight time. Whilst airlines can occasionally make schedule amendments after bookings have been confirmed, we fully understand the frustration and inconvenience this can cause. We are pleased that compensation was provided; however, we are sorry to learn that you felt you needed to request this rather than it being communicated more clearly at the time.
Your feedback has been noted and will be shared with the relevant teams as we continually strive to improve our communication and service.
We hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent tour.
We are delighted to hear that Rachel was such an excellent tour guide, and we appreciate you highlighting her friendliness, knowledge, and organisation. We also note your comments regarding the time spent at the Roskilde Viking experience and the cathedral and will certainly take this on board.
All the crew were friendly and helpful and nothing was too much trouble. The restaurant team were very efficient.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
We are delighted to hear that you had such a positive experience with our crew and restaurant team. It's wonderful to know that their friendliness, helpfulness, and efficiency made your time with us so enjoyable. We appreciate you sharing your feedback.
Recenzje produktów
Przesłane pliki
Wyświetl wszystkie pliki (2)
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you had such a fantastic time on board the Douro Elegance. We're delighted you enjoyed the ship, the onboard team , the food and wine, the scenery, and the excursions. Thank you for sharing your positive feedback about your experience.
All good. But all the villages on lake como were simply restaurants and all looked alike and were packed. Seen one seen all!
Riviera Travel
Riviera Travel
1 month ago
Thank you for your feedback. We are pleased to hear that you enjoyed the Alpine scenery and that your overall holiday was a positive experience.
The towns and villages around Lake Como are renowned for their picturesque waterfront settings, cafés and restaurants, which are a key part of the region's appeal. As your holiday took place during the summer holiday period, one of the busiest times of the year, the destinations were naturally experiencing high visitor numbers. We appreciate that the style of sightseeing offered may not have provided the variety you were looking for, particularly when compared with the dramatic Alpine landscapes, which you clearly found more memorable.
We are delighted that, overall, you enjoyed your trip and hope to welcome you on another Riviera Travel holiday in the future.
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the hotel's location, your room view, the daily housekeeping, the Alpine excursion, Lake Maggiore and the transfer arrangements, and that you found your tour guide helpful throughout.
We note your comments regarding the dining experience, air conditioning, and some aspects of the excursions. Whilst tastes and expectations naturally differ, we appreciate your observations and will ensure they are shared with the relevant teams for review.
Lake Como is an extremely popular destination, particularly during the summer holiday period, and visitor numbers are naturally higher at this time of year. We are, however, delighted that the Alpine scenery proved to be a highlight of your holiday.
Thank you again for your comments, and we are pleased that, overall, you enjoyed your tour. We hope to welcome you on another Riviera Travel holiday in the future.
Good & helpful customer services, information & itinerary guide.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review!
We are delighted to hear that you found our customer service, information, and itinerary guide to be good and helpful. We strive to provide a seamless and informative experience for all our travellers.
Recenzje produktów
Przesłane pliki
Wyświetl wszystkie pliki (1)
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on the Burgundy, the River Rhone & Provence Cruise aboard the MS Lord Byron.
We are pleased to hear that you found the ship to be good, and that the food and drinks were excellent. It's also wonderful to know that our representatives were friendly and helpful, and that you enjoyed the company of your fellow passengers, contributing to a memorable and enjoyable trip.
We hope to welcome you again in the near future.
Good iteinary
Well organised trips
Great hotels arranged
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review '
We are delighted to hear that you had a positive experience with your itinerary, organisation, and hotel arrangements. We appreciate you taking the time to share your feedback.
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* feedback .
It's wonderful to read about your 8-day holiday in Norway. We're so pleased you found your time in Oslo very interesting and that the railway hotel in Voss was a lovely place to stay, with its beautiful lakeside views and spacious rooms. It's great to hear you enjoyed the visits to the waterfalls and found Bergen to be a lovely area with lots to offer. We appreciate you mentioning the ample free time you had during your trip.
It was difficult to get questions answered by the operations team. Not responsive!
Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear about the difficulties you experienced in getting your questions answered by our operations team. We appreciate you bringing this to our attention.
Recenzje produktów
Przesłane pliki
Wyświetl wszystkie pliki (3)
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise and that the destinations, swim stops, yacht and crew were fab. It’s wonderful to know you felt safe and relaxed, and that the service provided was good without being overbearing. We appreciate you sharing your thoughts on meal times and breakfast options, and will certainly take this feedback on board. It’s great to hear that the Cruise Director was friendly and knowledgeable, and that you had an excellent tour guide. We are delighted that your overriding memory is one of relaxation and that this alone will encourage you to return.
Thank you for taking the time to share your feedback. We're delighted to hear that you had an excellent experience with us from start to finish.
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your Douro, Porto and Salamanca River Cruise, even though cruising isn't usually your preference! It's wonderful to know that our exceptional staff, delicious food, and drinks contributed to a fabulous experience for you. We hope you had a memorable time exploring Salamanca.
Data zakupu: 20/08/2026
0
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Hello,
Thank you for your feedback. We are pleased to hear that you had a positive experience and appreciate you taking the time to share your thoughts with us.
Kind regards
Riviera Travel
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
Hello,
Thank you for taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence cruise. We are delighted to hear that you found the itinerary excellent and that your cabin on deck 3 was very pleasant. We also appreciate your kind words regarding the meals and service.
We regret to hear about your disappointment with the evening entertainment and the lack of adequate shade on the top deck. We understand how important it is to have a comfortable experience, especially on warm days, and we are sorry for any frustration this caused.
Kind regards,
Riviera Travel
There was only one negative experience and I mention it in order that you can make further improvements. Our first exposure to the Riviera team was not the best. When we arrived at Charles De Gaulle ...
Przeczytaj więcej
Riviera Travel
Riviera Travel
1 month ago
Hello Stuart,
We are so pleased to hear you had such a wonderful experience with us, and thank you for your high rating. We appreciate you taking the time to share your feedback, and we are sorry to hear about the delay you experienced upon arrival at Charles De Gaulle Airport. We value your input as it helps us to continuously improve our services, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
Recenzje produktów
Przesłane pliki
Wyświetl wszystkie pliki (2)
Riviera Travel
Riviera Travel
1 month ago
Hello Stuart,
We are so pleased to hear that you enjoyed the balance of excursions, scenery, relaxation, and food during your cruise. It sounds like you had a truly wonderful experience with us.
Kind regards,
Riviera Travel
Very attentive and helpful staff. Nothing too much trouble
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that our staff were very attentive and helpful during your experience with us. We appreciate you taking the time to share your positive feedback.
Kind regards,
Riviera Travel
Recenzje produktów
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you found the food, drink, accommodation, and onboard services to be first-rate. It's also wonderful to know that our Cruise Director was so knowledgeable and helpful during your journey. We appreciate your feedback regarding the excursions and coach trips, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.