I think it was poor as I ordered 2 items that where in stock only to get a call saying I'll have to wait
Hanna
REFINA & EIBENSTOCK
9 years ago
Dear Karl
Thank you for taking the time to give your feedback and I am sorry to hear that you had to wait for a product to come back into stock. We like to ensure that orders placed on the website can be delivered within a couple of days and we run reports regularly to update the website with current stock levels. The trouble is that we receive orders over the phone and via email so it can be difficult to be 100% correct I hope that you are pleased with the products that you purchased and that this experience hasn't put you off from visiting our website again Regards Hanna
Ordered a 16" trowel with a leather handle wrong one turned up but sent back and replacement following day good customer service very satisfied with product
Data zakupu: 14/04/2017
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Wiarygodny klient
9 years ago
Good service delivered as promised on time and perfect, great price
I ordered my paddle and it arrived very quickly, do you have any t-shirts???
Hanna
REFINA & EIBENSTOCK
9 years ago
Hi Steven
Thank you for your feedback, we do have some Refina t-shirts available at the moment. The offer we have available on the website is you receive a free t-shirt with your order over £150. I have added a special note to your account and if you place you next order over the phone I will sort something out for you
Regards
Recenzje produktów
Data zakupu: 25/04/2017
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TC
Trusted Customer
9 years ago
Co Trusted Customer sądzi o REFINA & EIBENSTOCK:
Easy to deal with and a first class product
Recenzje produktów
Data zakupu: 14/03/2017
0
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TC
Trusted Customer
9 years ago
Co Trusted Customer sądzi o REFINA & EIBENSTOCK:
Always great service and their tools are quality.
Data zakupu: 21/03/2017
0
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Trusted Customer
Leeds
9 years ago
Co Trusted Customer sądzi o REFINA & EIBENSTOCK:
From the lady on the phone to the re delivery of my repaired mixer it was 5 star service, i sent back a thank you email and received free gifts now nothing would even deter me from using or telling...
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
Thank you for taking the time to give your feedback and I am sorry to hear that you had to wait for a product to come back into stock.
We like to ensure that orders placed on the website can be delivered within a couple of days and we run reports regularly to update the website with current stock levels. The trouble is that we receive orders over the phone and via email so it can be difficult to be 100% correct
I hope that you are pleased with the products that you purchased and that this experience hasn't put you off from visiting our website again
Regards
Hanna