No communication on where my order is or why it has not arrived
Red Candy
Red Candy
1 year ago
We sincerely apologize for the lack of communication regarding your order's status. We understand your frustration at not knowing where your order is or why it hasn't arrived. To rectify this immediately, please reply to this message with your order number. We will investigate the issue and provide you with an update as soon as possible.
Have been waiting two weeks for an item purchased with next day delivery.
Every time I ask the reply is "We'll check and get back to you"
No one ever does.
Red Candy
Red Candy
1 year ago
We sincerely apologize for the unacceptable delay and the repeated lack of follow-up regarding your next-day delivery order. We understand your frustration at waiting two weeks and receiving only empty promises. To resolve this immediately, please reply to this message with your order number. We will investigate the status of your order, provide an accurate update, and ensure you receive the item or a full refund, along with a sincere explanation for the failure in our service.
I messaged them about not receiving an email regarding my purchase. They were quick and prompt with their reply and very apologetic. My purchase was well worth the wait
Red Candy
Red Candy
1 year ago
Thank you for your positive feedback! We're glad we were able to quickly address your email inquiry and that you found your purchase well worth the wait. We appreciate your understanding.
Recenzje produktów
Data zakupu: 25/08/2024
3
Udostępnij
NL
Norma Langard
Zweryfikowano przez Feefo
Worcester
1 year ago
Co Norma Langard sądzi o Red Candy:
Arrived quickky
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad your order arrived quickly.
Recenzje produktów
Data zakupu: 18/08/2024
3
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Responded to my email quickly good service
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad we responded quickly and provided good service.
Disappointed that the item I wanted to buy was constantly on pre-order (3 months). Chose alternative product due to time constraint of wife not being able to change birthday to suit suppliers. Order...
Przeczytaj więcej
Red Candy
Red Candy
1 year ago
We understand your disappointment regarding the pre-order delays for your original item, and we sincerely apologize for the inconvenience this caused. We're glad you found an alternative and that it was delivered quickly. We appreciate your understanding and your business.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
