I felt the girl on the phone could have been friendlier.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. I am sorry to learn that you did not feel the young lady you spoke to on the phone to be as friendly as you would have hoped for. I will certainly look into this on your behalf as it is most unusual for such a circumstance like this to occur. We only want our clients to receive the very best customer service experiences from us so please do accept our apologies for feeling less valued. Wishing you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Phone staff have been charming, knowledgeable, and quick. I have been kept informed of all developments and costs and impressed by the computer systems so far.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We are delighted to hear that you have experienced an excellent, friendly and professional service to date. We really do try to always keep all of our clients happy and do whatever we can to ensure they only experience memorable and enjoyable times with us.
Kind regards
Darren Fields
Sales Development Manager
Good telephone service, but confirmation was sent by post - I'd asked for it by email, and was told I'd get both. I live abroad and really don't like it when holiday companies use snail mail.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We really do value each and everyone's feedback and I will look in to this on your behalf. Wishing you only enjoyable and memorable experiences with us always.
Kind regards
Darren
Darren Fields
Sales Development Manager
No problems. Plenty of advice given and questions answered knowledgably.
The holiday I booked is costing nearly £5,000 so I would expect good service
though !!
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We are delighted to hear that you have so far received professional support from us. We always strive to provide the very best customer service to all of our clients, regardless of cost, as it is so important that everyone's needs and requirements can be met. We wish you only memorable and enjoyable holidays with us always.
Kind regards
Darren Fields
Sales Development Manager
Delighted to hear that you have experienced a professional and friendly service from us to date. We wish you only memorable and enjoyable holidays with us always.
Kind regards
Darren Fields
Sales Development Manager
Thank you for your kind words of support. We always do all we can to provide the very best customer service experience for all of our clients. Receiving such feedback is always so appreciated.
Kind regards
Darren Fields
Sales Development Manager
Had a problem with the web page, kept on putting me back to the start.
I did not know I had booked until I saw the E Mail.
It may have been my fault, but ......
A friend of mine also booked the same...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback. We're not sure what happened in the online booking process, however our IT Manager has been made aware of an occasional issue relating to the 'successful booking' message being clearly displayed on the final screen. We're sorry for your momentary confusion at end of our online booking process. We hope you enjoy your forthcoming holiday with us to Italy.
Angus Russell
Planning Manager
Have always received an excellent service from friendly staff when I have sought clarification of some points.
Perhaps clearer information on the website would eliminate the need for some of the...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for providing us with your valued feedback. We always listen to our clients and take on board their reviews very seriously. We will certainly look in to the points you raised. Wishing you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Thank you for your review. We are delighted that you have found our service to be professional, friendly and informative to date. Wishing you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Having taken 15+ Ramblers holidays should be recommendation enough in itself!
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your feedback. It is wonderful to see clients like yourself who have enjoyed many holidays with Ramblers Worldwide Holidays over the years. We hope you will continue to experience many more memorable and enjoyable holidays with us over the months and years ahead. Please do take advantage of our First Experience Offer which benefits friends, family and yourself when introducing new people to us (for the first time)to travel on our UK and Worldwide holidays through Ramblers Worldwide Holidays or Adagio.
Kind regards
Darren Fields
Sales Development Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.