The actual booking was relatively simple, if a bit slow.responding. But after putting my card details in for payment I got a screen saying there was a problem with my booking and if I kept geting...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're sorry that our online booking process caused you a little concern, particularly so late at night. Our Accounts and IT departments have both had a look at your booking record and booking process. It appears that the glitch relates to the electronic process passing through your card issuer's security check. However your online booking does seem to have gone through without problem.
If you have any further concerns please don't hesitate to call us and speak to our accounts team for more information and reassurance.
We hope you are now looking forward to your holiday in Cornwall this Autumn.
Angus Russell
Planning Manager
Data zakupu: 13/06/2015
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Wiarygodny klient
11 years ago
Simple to arrange on line, slight hiccough re confirmation email but all sorted via phone
Did not receive enough info. before the holiday e.g. about the walks.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback here and on your post-holiday questionnaire. We're glad you enjoyed your holiday but are sorry you didn't get quite as much background information from our tour leader as you had hoped.
We have recently begun to progressively incorporate a lot of local information relating to local information and curiosities into the walks guidance notes provided to our tour leaders and this should start to benefit our tour leaders and their groups fairly soon.
All our leaders do receive both written advice and guidance for all holidays they lead as well the the opportunity to discuss the tour with a leader who has blazed the trail before them.
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.