I spoke to two separate ladies when booking my holiday.
Both were very helpful and were able to provide all the information I wanted.
A stress free experience.
I rang and didn't have to wait on hold for too long. The rep, Katie, was friendly and efficient, she told me all I wanted to know. It was all done in a few minutes.
Very helpful as it was my first time booking a walking holiday.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks very much for your feedback, we're please to hear that you enjoyed your first group walking holiday with us based at Willersley Castle and are now looking forward to your Norfolk Rambling break in September.
Angus Russell
Planning Manager
The holiday was offered at a higher price than that in the brochure even if I was making a late booking it does you a disservice and is not to be recommended.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for raising your concern with us.
I've had a look into what appears to have happened here; at the time you booked your holiday, we would have already had to release any unsold seats for this group back to British Airways and would have needed to buy in an additional seat for you at a higher cost.
However, in the period following your decision not to accept the additional flight cost, a cancellation released an existing seat and my colleague Kayleigh was able to call you to offer you a place on this holiday at the original brochured price.
Counter intuitively, late bookings can often incur higher costs than advertised in our brochure due to us having to purchase airline seats outside our group contracts (a similar situation can also arise when having to buy in additional rooms at a late stage, particularly singles).
I hope this helps and that you are looking forward to your holiday next month.
Angus Russell
Planning Manager
Data zakupu: 22/06/2015
0
Udostępnij
Wiarygodny klient
11 years ago
Clear presentation online. Staff helpful with enquiries.
Ramblers Walk and Cruise holidays are a winning combination- the comfort and luxury of a Fred Olsen cruise to exciting destinations twinned with interesting walks with an experienced guide and like...
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.