I had excellent service from Katie. I wished to transfer from an existing booking to another. Because I have had numerous holidays with Ramblers Katie was faced with finding me a country, on a...
Happy with the courteous and helpful booking staff, willing to ask advise from their senior managers and hotels. I think it is inacceptable to expect me to give my credit card details before they...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback, it's great to hear that you like what it is that we do and appreciate the efforts of our team in getting you on the your holiday.
I'm sorry we've frustrated you with our credit card procedures - the reason that we ask for details in advance is to be able to confirm your requested arrangements without delay or risk of losing a hotel room (flight seat or other part of your holiday arrangement) through having to go back and forwards to request separate payment for each holiday component. We would only actually charge your card if we were able to provide what you had specifically requested and would revert to you should there be any change in availability, standard or price before proceeding. You should also be aware that our payment card procedures are highly regulated and we are required store card details on dedicated secure servers to safeguard the security of your data. I hope that this goes some way to answer your concerns.
Enjoy your holiday in Wales - we get great feedback on this one from both our clients and leaders. If you have any other queries before you go, please get right back to us.
Angus Russell
Planning Manager
I had already decided where I wanted to go, so it was just a matter of availability, thankfully there was still space which as a single traveler is not always the case.It was dealt with efficiently...
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.