Thank you for your very fair and comprehensive review. We are genuinely sorry that you were disappointed with your first experience with Railtrail Tours. Unfortunately, the changes made to the itinerary were a result of circumstances beyond our control, and we made every effort to ensure that our planned tour itinerary was followed as closely as possible. In this case, this did involve using coaches, and we understand that this affected your personal situation more than most on the trip. Travel by rail is always our preference where possible. We very much hope that you will use the £250 offered plus the loyalty points earned by travelling on this tour to give us another opportunity to show how enjoyable a Railtrail tour can be.
