Although the location wasn’t apparent when ordering, the bearings I ordered shipped to Iowa came overseas from England in less than 7 days. The local vendor we regularly use couldn’t provide them...
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Meghan S
Quality Bearings Online
3 years ago
Thank you for your great comments! I'm sorry you weren't able to see where we are based and where we ship from on our website. I'd be happy to point you to that information for next time, jsut get in touch with the Customer Service or Sales team and we'd be happy to help.
Thanks agian for your review!
Fast & friendly service. They quickly responded to a glitch I made in the order. The part was delivered quickly and correctly.
Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your wonderful comments and 5 Star rating! We're so pleased you felt taken care of by our team and look forward to working with you again soon.
Gave an option for express shipping however was an overseas shipment and took twice as long and when I called the gentleman was a complete a** about it! I will pay more for my bearings before I will...
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Meghan S
Quality Bearings Online
3 years ago
David,
First of all, thank you for sharing your concerns with us and bringing the issue to our attention. While it's never easy to hear negative feedback, we always appreciate receiving honest critique from our customers.
With respect to your order, I investigated the details with the team internally and with DHL directly, and we have been able to put together a timeline of the events that led to the delayed delivery.
My colleague, Simon, has been trying to contact you via phone to offer an explanation and a solution but has been unsuccessful so far.
We are very sorry for the inconvenience caused and how unsatisfactory you found your order experience with us. By way of apology and as a goodwill gesture, we will be refunding your order in totality. Later today, we will try to contact you again and will send you an email directly with further details.
I can completely understand your frustration in having undergone such delays. However, I hope this refund goes some way to making amends. Our service standards and customer service reps are some of our greatest strengths and most highly praised attributes. I'm truly sorry that this wasn't your experience with us, and I hope you can give us a chance in the future to make a better impression.
You can expect contact from us later today, but should you have any questions in the meantime or wish to discuss this further, please feel free to contact us at +646 465 8494 or via email at customerservice@qualitybearingsonline.com.
Thank you,
Meghan
My shipment had a bit of a delay and I wrote an email to inquire about it. Richard replied to me in a very timely manner and explained what happened. He was very polite and serious, and I was glad he...
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Meghan S
Quality Bearings Online
3 years ago
Thank you so much for your lovely feedback, Medrihan! We agree with you, Richard is great! I'll make sure your comments get back to him, I'm sure he'll really appreciate hearing it.
Thanks again!
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.