Website was easy to navigate and compare products, and photos of product were exactly what arrived.
Katie
Quality Bearings Online
2 years ago
Thank you for your wonderful review, Shayla! It is amazing to hear that we stock a part which you find hard to source and that our website was easy to navigate around. We hope to see you back in the future.
I ordered online without paying attention where they are located. After completing the order I realized they were located in the UK. Pleasantly surprised when the order arrived in 3 days by UPs for a...
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Katie
Quality Bearings Online
2 years ago
Thank you for your wonderful feedback! People often feel that ordering over-seas means long delivery times and costly shipping fees however, we are proud to hear we proved that isn't the case here at Quality Bearings Online. We would love to see you back in the future!
I bought 4 different NSK bearings thinking they would be made in Japan. NSK being the top of the line Japanese brand. 3 are made at NSK Poland and 1 is made at NSK India. I know that they are...
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Katie
Quality Bearings Online
2 years ago
Thank you, Robert, for your honest feedback. It is great to hear constructive criticism from our customers as this helps us understand areas we need to work on within the team and how we can create a better experience for our customers.
The main industry we supply to is the industrial sector, therefore our sales team are specially trained in this area. We don't frequently supply to the automotive industry therefore, it isn't something we are widely trained in currently. However, this is something we will take on board and look into in the future.
In regards to the country of origin of the bearings you ordered, NSK are a world-renowned brand and they do mainly manufacture their products in Japan. On this occasion they were manufactured in Poland and India however, this will not interfere with the quality or spec of the items as everything is manufactured to the same high quality standard.
We appreciate your feedback and we hope this gives you some understanding regarding the points you raised. If you would like to discuss this further, feel free to email me at: customerservice@qualitybearingsonline.com
Clear and prompt communication when there was an issue fulfilling my order on the day it was received. they gave me an alternate timeline and stuck to it, very much appreciated.
Overall, a very...
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Katie
Quality Bearings Online
2 years ago
Thank you, Tim, for your amazing review and 5 stars! We are happy to hear the issue with your order was resolved in a timely and professional manner and that our communication was clear. It is also great to hear we stock an item that is hard for you to source in Canada and at a good price. We hope to see you return in the future!
Recenzje produktów
Data zakupu: 07/02/2024
0
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DP
Daniele Pennino
Zweryfikowano przez Feefo
2 years ago
Co Daniele Pennino sądzi o Quality Bearings Online:
Ordered ESX series but ES series arrived, trying to return product since it’s different from what ordered
Katie
Quality Bearings Online
2 years ago
Thankyou, Daniele, for leaving your honest feedback. I would like to apologise on behalf of Quality Bearings Online for this mistake and please be assured we have put measures in place to stop this error re-occurring.
After investigating this with the team, our CEO Denny informed me that he has spoken to you over the phone to try resolve this issue and offer an explanation.
To make up for any inconvenience this situation has caused, we have refunded your order in full and advised that you do not need to return the part to save you any further inconvenience.
Your frustrations are highly understandable and we sincerely apologise for this mistake. We hope this resolves this matter however, if you would like to discuss this further, please email me at customerservice@qualitybearingsonline.com
DP
Daniele Pennino
2 years ago
Understand issues can happens, QBO has refunded the order and avoided me to return the incorrect ones. The service speaks for itself.
These are top of the line quality bearings. And even though they came from the U.K., the shipping was faster than I could get here in the U.S. I will continue to use Quality Bearings.com from now on.
Katie
Quality Bearings Online
2 years ago
Thank you for your incredible review, Gary! We are thrilled to hear you will be continuing to use us from now on and we cant wait to keep impressing you with our quality and speedy shipping.
Thank you, Kelly, for your wonderful review! Our shipping times and packaging are something we work really hard on to perfect so it is great to hear you were super impressed. We hope to see you back in the future.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.