W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o Petcover Australia

Wyświetlono wszystkie recenzje: 2,293

Lyn

Zweryfikowano przez Feefo

Brisbane

10 years ago

Co Lyn sądzi o Petcover Australia:

Good service, prompt and helpful

They were quick with my payouts however they could improve the process by using technology better, emailing claims instead of posting, and direct debit instead of sending cheques. So far I am happy...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Thank you very much for your feedback, I will pass this onto the claims department to review.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Just an update :)
Jasmine from the Claims Department has emailed you regarding your suggestion.

Kind Regards

- The Petplan Team

Data zakupu: 23/05/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

They were very helpful in setting up the plan.

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for your feedback, we are glad you found us helpful :)

Kind Regards

- The Petplan Team

Data zakupu: 22/05/2016

Kobie

Zweryfikowano przez Feefo

10 years ago

Co Kobie sądzi o Petcover Australia:

If you want a policy, ask for Poppy! She's great!

The lady who I have spoken to numerous times to set up my policy, her name was Poppy and she was great. She helped me understand what my policy includes and doesn't include and was very helpful.

Petplan Australia

Petcover Australia

10 years ago

Hi Kobie

Thank you very much for your fantastic feedback. I will personally pass this onto Poppy and commend her for providing you with excellent customer service!
Have a pleasant week!

Kind Regards

- The Petplan Team

Data zakupu: 21/05/2016

Lauren

Zweryfikowano przez Feefo

10 years ago

Co Lauren sądzi o Petcover Australia:

Good but extremely expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Lauren

Thank you very much for your Feedback. I will pass this onto the Underwriting Department.

Kind Regards

- The Petplan Team

Data zakupu: 20/05/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

Poor customer service

Never able to call through the customer service line. Leave my name and number but no one call back.

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Thank you for your feedback.

I will pass this onto the Call Centre to review their call process, and instruct them to give you a call back as soon as possible.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lisi

Just a quick update. One of our Sales Agents attempted to call you yesterday but they couldn't reach you. Since then they have notified myself that they have emailed you about your enquiry.

Kind Regards

- The Petplan Team

Data zakupu: 20/05/2016

David

Zweryfikowano przez Feefo

10 years ago

Co David sądzi o Petcover Australia:

Make the process of making a claim very difficult and average time to get a settlement has to be 90 days

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Thank you for your feedback. I will pass this onto the Claims Department to review their process.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi David & Fiona

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Data zakupu: 19/05/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

very user friendly company. I have not had to make a claim yet but hope that if i do at any stage they will be just as efficient at processing it.

Petplan Australia

Petcover Australia

10 years ago

Hi Kim

Thank you very much for your kind feedback.

We are glad you are happy with our service thus far :)

Kind Regards

-The Petplan Team

Data zakupu: 18/05/2016

Karen

Zweryfikowano przez Feefo

Park Ridge South

10 years ago

Co Karen sądzi o Petcover Australia:

Very good

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for you feedback!

Kind Regards

-The Petplan Team

Data zakupu: 15/05/2016

Danika

Zweryfikowano przez Feefo

Western Australia

10 years ago

Co Danika sądzi o Petcover Australia:

Great friendly staff

Excellent customer service. Quick to answer phones and staff very friendly. They provide 10% off for additional pets which is great. I now have 11 policies with them, and shortly will be 13, I would...

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Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for this feedback.
I will pass this onto the Claims Department, and also the Underwriting Department :)

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Just a quick update. The Claims Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Data zakupu: 19/05/2016

Danika

Zweryfikowano przez Feefo

Western Australia

10 years ago

Co Danika sądzi o Petcover Australia:

Excellent service

Always very helpful and competent on the phones. Nice to speak to Australians and not an international call centre. Always quick to answer phones never had to wait at all.

Petplan Australia

Petcover Australia

10 years ago

Hi Danika

Thank you very much for your feedback!

I will pass this onto the Call Centre :)

Have a pleasant week!

Kind Regards

-The Petplan Team

Data zakupu: 18/05/2016

Nie masz jeszcze zaproszenia do recenzowania?

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Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy Petcover Australia

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?