W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Paragon

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Obsługa

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 7,696

Wiarygodny klient

3 years ago

Good on all fronts

Concise and clear communication. Easy to use website. Very competitive rates of interest.

Wiarygodny klient

3 years ago

Great Service. Thanks

Excellent service. Good communication from the savings team. On line facilities clear, easy to follow, no problems. Thank you

Lois

Paragon

3 years ago

Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system clear and easy to use. We really value your positive feedback so thank you for taking the time to leave us a review.

Trusted Customer

3 years ago

Co Trusted Customer sądzi o Paragon:

Ecxellent service from Haley when gaining access to my accounts after I forgot the details!

Trusted Customer

Southampton

3 years ago

Co Trusted Customer sądzi o Paragon:

Try Paragon for your savings

Easy to navigate site. Regular updates. Clear explanations. Competive rates. Helpful staff

Lois

Paragon

3 years ago

Wiarygodny klient

3 years ago

Excellent service thanks. Good rates of interest too.

Trusted Customer

3 years ago

Co Trusted Customer sądzi o Paragon:

My fixed saving account ending

My fixed savings account was ending. Was emailed re my options and clear details given on what to do. An easy process and am happy to re invest in Paragon again.

Wiarygodny klient

3 years ago

The way banking should be.

Probably the best 'new-to-bank' customer and ISA product sign-up process I've experienced.

Lois

Paragon

3 years ago

Thanks for taking the time to respond. It's great to hear your positive feedback as we’re always striving to improve our processes.

Wiarygodny klient

3 years ago

Answering Questions

By actually answering questions quickly. For a secure message to be answered it will take at least one day. Not a good service.

Lois

Paragon

3 years ago

We're sorry that we've been slow to reply to your message. We’re working hard to improve our customers' response times; your feedback is important to helping us. Please let us explain a little bit about why our service standards have dropped recently. Over the last few weeks, we’ve seen a significant increase in calls and messages about our savings accounts, after a competitor announced reductions in their rates. We’re not trying to make excuses but are working on improving and we acknowledge we’ve got some way to go. If you still need help, there are numerous ways to get in touch, head over to the Contact page on our website for more details.

Wiarygodny klient

3 years ago

Lack of a proactive service

I think Paragon should be proactive in highlighting accounts that have a higher interest rate to the account you already have, particularly as they can see you are NOT making capital withdrawals,...

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Lois

Paragon

3 years ago

Thanks for sharing your feedback. We’re sorry you’re not entirely happy with our communications. Your feedback is important to help us improve for the future and will be taken on board. If you'd like to speak to us further then please get in touch through our usual customer service channels.

Trusted Customer

3 years ago

Co Trusted Customer sądzi o Paragon:

So clear and easy yo use.

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