I held on the phone for 30 mins but then I was cut off! I was trying to authenticate my account; typed in the number and was told it was wrong! I have now sent for another one.
Matt
Paragon
3 years ago
Many thanks for taking the time to leave us a review. I'm pleased to hear that you found the opening of your account easy, but am sorry that you've experienced a few difficulties getting through on the telephone.
If you've left your name and email address, we will contact you shortly to help resolve this for you. Thank you for your patience.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Unable to contact customer service.
Unavailable customer service.
Matt
Paragon
3 years ago
I'm sorry if you've experienced any difficulties recently contacting our customer service team. We are currently receiving a higher volume of enquiries due to an increase in customer demand, which is, unfortunately, having an impact on turnaround times. Please accept our sincere apologies for the current longer wait times and please be assured that we are taking steps to address this.
If you have left your name and email address, we will contact you shortly. In the meantime, you might find the answers you’re looking for in our FAQs here https://www.paragonbank.co.uk/faq
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Wiarygodny klient
3 years ago
Ease of opening new account on their website.
Matt
Paragon
3 years ago
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our website easy to use when opening a new account. We really value your positive feedback so thank you for taking the time to leave us a review.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Consistently good returns and relatively easy to use website.
The interest rates are always up with the competition and the online forms are pretty straightforward as long as one scrolls down far enough. As with most things, familiarity helps online!
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Wiarygodny klient
3 years ago
HIGHLY RECOMMENDED - GOOD CLEAR WEBSITE
JUST GOT ANOTHER ACCOUNT - BRILLIANT!!
1
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Low Interest Rates
Service good, however like many banking institutions, quick to drop interest rates when they come down, but very slow on moving them up when they go in the oppostie direction. Paragon, please proove...
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Matt
Paragon
3 years ago
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you're not pleased with the interest rate on your account. We do aim to offer consistently competitive rates and we regularly refresh our range with new issue accounts, taking into consideration interest rates currently available in the market, as well as reviewing the rates on offer to existing customers.
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Wiarygodny klient
3 years ago
So far your service has been very good. Slight confusion (due to my lack of techie knowledge) when filling in my maturity instructions I went back after confirming and shouldn’t have done.
Matt
Paragon
3 years ago
Thanks for leaving your feedback. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Easy site to manoeuvre. Staff very helpful when nee5
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Wiarygodny klient
3 years ago
very good up to now
good login process quick access good info re interest rates
could do with easy access account with decent interest rate so mony=ey canbe moved quickly without restrictions.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.