I wanted to return the item but the return cost was more than the rug they offered a 25% refund
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for your feedback. We understand that the return cost may be high in comparison to the item's value, and we apologize for any inconvenience this has caused. As a goodwill gesture, we’ve offered a 25% refund, which can be processed immediately if you would like to proceed with that option.
Please let us know how you’d like to move forward, and we’ll ensure your request is handled promptly. Best Regards
Recenzje produktów
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for sharing your feedback with us. We're sorry to hear that the rugs did not meet your expectations. We aim to provide high-quality items, so your input is valuable in helping us improve. If there's anything we can do to resolve the issue or if you'd like assistance with a return, please feel free to reach out.
Best Regards
Easy to order
Arrived on time
Great quality
Everything i expected
Recenzje produktów
Data zakupu: 19/10/2024
0
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NS
nuria Simmonds
London
1 year ago
Co nuria Simmonds sądzi o Oxford Homeware London Ltd:
Service , website for ordering, tracking and notifications are very good. I am currently waiting on refund of the item so my rating may change depending on how that works out as it has been 10 days...
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Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for your feedback! We're pleased that you found our service, website, and tracking helpful.
Regarding your refund, please note that we have not yet received the returned parcel. As soon as it arrives at our facility, we will promptly process your refund. If you need any further assistance, please don’t hesitate to reach out.
We appreciate your patience and understanding.
Best Regards
Recenzje produktów
Oxford Homeware
Oxford Homeware London Ltd
1 year ago
Dear Customer,
Thank you for your honest feedback. We're sorry to hear that the rug did not meet your expectations and that the product didn’t align with the images online. We strive to represent our items accurately and truly appreciate you letting us know. If you’d like further assistance or to discuss a possible resolution, please don’t hesitate to reach out.
Best Regards
So pleased with a recent purchase that this is my second purchase in as many weeks. Arrived well packaged and very quickly. Would happily recommend suppliers.
I have absolutely no complaints.
The items ordered are as described & were delivered promptly.
I believe that I got good value for money & would recommend the company to others.
Recenzje produktów
Data zakupu: 18/10/2024
0
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Wiarygodny klient
1 year ago
Very prompt service. Haven’t used the fitted sheet yet but looks good quality.
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Our products are suitable for hotels, education institutes, healthcare centers, care homes, guest houses. Our top-notch customer service & quality in household items both online & retail stores make us outshine among other online home décor retailers.