Poor never received my parcel and I had to get InTouch with them and they have lost it my first order with them. Not very good service for customer sorry.
OPS TEAM
Online Pound Store
16 days ago
Hi Tara,
Thank you for taking the time to share your feedback.
We are truly sorry for the disappointment caused by EVRi losing your first order with us. While courier losses are rare, we completely understand how frustrating it is when a delivery doesn't arrive as expected.
As soon as you contacted us, our team immediately investigated, took full responsibility, and processed a 100% refund back to your payment method straight away.
We sincerely apologise that your first experience was let down by the courier, and we hope you might consider giving us another chance in the future to show you our usual high standard of service.
Kind regards,
Nial
The website has so many products on offer and at a good price. I’m over the moon that they have the persil with comfort at the minute because I can’t seem to buy it anywhere else so have made sure to...
Wasn't happy that even after ordering several items were not available and I had to have a refund items should be regularly checked and items should be marked out of stock at time of ordering as...
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OPS TEAM
Online Pound Store
17 days ago
Hi there,
Thank you for taking the time to leave us your feedback and for praising our prices!
We are so sorry for the disappointment caused by items being out of stock on your order. While our inventory system updates continuously, high demand for certain popular lines can occasionally cause stock levels to sell out faster than the website updates in real-time.
We completely understand how frustrating it is to miss out on items you were looking forward to receiving, and we are actively working with our warehouse and IT teams to make our live stock tracking even more precise.
We really appreciate your honest review, and we hope to welcome you back for a seamless experience next time!
Best regards,
OPS
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W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.