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Recenzje sprzedawcy Cycler

Ocena klientów
Wyjątkowe
Obsługa
4.9
/5

5

4

3

2

1

16

1

0

0

0

17

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 502
RS
Rebecca Sheikh
5 years ago
Data zakupu: 16/06/2020
Co Rebecca Sheikh sądzi o Cycler:
Quick and easy process for phone insurance. Competitive prices and deals. Very happy with service provided.
Wiarygodny klient
5 years ago
Data zakupu: 29/05/2020
Well done! Happy to have my phone back!
Getting a policy was easy and as you would expect these days it was all online so you can do it yourself. When I came to make a claim I was impressed that I did not get any delays in getting my...

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Wiarygodny klient
5 years ago
Data zakupu: 01/06/2020
Easy to review this company
Great service! I had a claim and it was sorted swiftly and with ease. My phone was returned safely and in full working order! Highly recommended these guys
Wiarygodny klient
5 years ago
Data zakupu: 14/06/2020
Quick, easy, and good value
The process of doing an application and completing it was extremely straightforward. The terms are also very reasonable and I’m pretty happy with the sum I paid to cover my device. Would recommend!
Wiarygodny klient
5 years ago
Data zakupu: 14/06/2020
Great!
Very fast !! Very happy customer :)
Wiarygodny klient
5 years ago
Data zakupu: 16/06/2020
I personally had a really POOR experience.
I was falsely sold insurance with the understanding that I could be covered after sending my proof of purchase to a member of customer service team. This however, was not the case. They then tried...

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Alan
Cycler
5 years ago
Thank you for your review, we genuinely appreciate all feedback, however, we're really disappointed that you've not represented the true facts. You purchased a policy following an WhatsApp business messaging exchange regarding the proof of purchase for your device because the device had been provided to you following a previous claim with another Insurer. You advised during that messaging conversation that your device was new. We stated that the proof was acceptable and you could go ahead and purchase insurance, you then however advised that the proof of purchase had the incorrect IMEI number on it so we asked you to obtain proof with the correct IMEI number on it. Despite us waiting for your confirmed proof you went ahead and purchased the policy. The very next morning, some 12 minutes after sending us the final copy of your proof of purchase you registered an accidental damage claim stating you'd just damaged your device. Upon quick investigation it appeared that your phone was indeed not new and was refurbished and as such was not covered under the product that you had purchased which was clearly advised throughout the purchasing journey, our legal statement, the insurance product information and the terms and conditions. Had you advised us that your device was refurbished then we would have advised you to purchase our Ultimate or Premium products which would have provided you with cover. That said, owing to the fact that your claim was only 12 minutes after we confirmed your proof of purchase was acceptable this would have been thoroughly investigated by our claims team, particularly considering you'd received your replacement device on 25th March 2020 from your previous Insurer and only insured it nearly 3 months later and 1 day prior to a new claim. Our cancellation terms are indeed within our terms of business and they do state that all cancellations are subject to a cancellation administration fee, however, we only apply fees when we've applied additional administration effort, however, despite the circumstances we waived this fee for you. We're a good bunch here at NextGen and we provide exemplary service most of the time but on occasion things do sometimes go wrong, however, when they do we do everything within our power to get them right. On this occasion we were provided with incorrect information from you and we cannot be held responsible for that I'm afraid. Thanks, Team NextGen
JF
Jennifer Forsyth
5 years ago
Data zakupu: 08/06/2020
Co Jennifer Forsyth sądzi o Cycler:
Good Service & Quick to set up :-)
CK
Carl Kinnin
5 years ago
Data zakupu: 11/06/2020
Co Carl Kinnin sądzi o Cycler:
Three good reasons
1.Easy to customise to suit my needs 2.Extremely competitive pricing with different ways to pay 3.Intuitive easy to use website Three good reasons to by from NextGen what else do you need
Wiarygodny klient
5 years ago
Data zakupu: 12/06/2020
Quick and efficient service
Quick and efficient service. Very cost efficient and ideal for the phone I need insured. The coverage is ideal also. Would recommend.
AT
Alan Tolley
5 years ago
Data zakupu: 09/06/2020
Co Alan Tolley sądzi o Cycler:
Very easy to set up first rate service
First rate service quick and easy to set up fair price great web site
Informacje o Cycler
We're passionate about cycling and providing great products and we're backed by people that care. We exist to help you look after the things you love.
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The Cornard, Systematic Business Park, Colchester, Essex, CO77QL, United Kingdom
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Informacje o Cycler
We're passionate about cycling and providing great products and we're backed by people that care. We exist to help you look after the things you love.