W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Neptune | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

AB

Alan Bramhall

Zeryfikowano przez Neptune

Alderney Edge

5 years ago

Co Alan Bramhall sądzi o Neptune:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

Recenzje produktów

Data zakupu: 03/02/2021

0

HW

Helen Winter

Zeryfikowano przez Neptune

5 years ago

Co Helen Winter sądzi o Neptune:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

Recenzje produktów

Data zakupu: 27/02/2021

0

JO

Judy Owen

Zeryfikowano przez Neptune

5 years ago

Co Judy Owen sądzi o Neptune:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

Recenzje produktów

Data zakupu: 09/03/2021

0

Wiarygodny klient

Zeryfikowano przez Neptune

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

Recenzje produktów

Data zakupu: 16/03/2021

1

JQ

J Quixley

Zeryfikowano przez Neptune

5 years ago

Co J Quixley sądzi o Neptune:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

Recenzje produktów

Data zakupu: 05/03/2021

0

ES

Emma Sadler

Zeryfikowano przez Neptune

5 years ago

Co Emma Sadler sądzi o Neptune:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

Recenzje produktów

Data zakupu: 12/03/2021

0

Wiarygodny klient

Zeryfikowano przez Neptune

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

Recenzje produktów

Data zakupu: 22/02/2021

0

Wiarygodny klient

Zeryfikowano przez Neptune

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

Recenzje produktów

Data zakupu: 23/02/2021

0

AH

Anthony Hammersley

Zeryfikowano przez Neptune

5 years ago

Co Anthony Hammersley sądzi o Neptune:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

Data zakupu: 12/03/2021

0

Wiarygodny klient

Zeryfikowano przez Neptune

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

Data zakupu: 06/03/2021

0

Recenzje sprzedawcy Neptune

Suffolk 6-10 Seater Extending Dining TableWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuCan’t say as it has to go back.

White Glove ServiceWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuBroken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6Więcej recenzji tego produktu - (7,122)Wyświetl stronę produktuVery pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - SmokeWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuJust can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, NaturalWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuI can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)Więcej recenzji tego produktu - (7,122)Wyświetl stronę produktuGreat quality, very authentic faux Olive branches. Sets my window off beautifully.

Classic 3.0m Parasol FrameWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuMy original pole ¶sol was much better quality 15 years ago!. Solid wood like a yacht mast &very heavy. This is much lighter &metal but I'm sure it will be just as good. Fits my original table nicely.

3m Canopy, NaturalWięcej recenzji tego produktu - (7,122)Wyświetl stronę produktuWell made, fits our existing canopy base perfectly

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?