When I emailed Mundy midcruise with issues, my email was just forwarded to Regent. Mundy did not try to understand or help, except by forwarding my email.
Mundy Cruising
Mundy Cruising
10 years ago
Many thanks for responding to our feedback email and also for your time earlier today. I am sorry that you feel we did not try to understand or help with your mid cruise issues.
When we received your email we immediately contacted Regent in the UK to find out if they had any further information on the situation, and if so, what action would be taken. They advised at this stage that everything would be handled on-board and they were unable to give us any update.
We then put this in writing to Regent and requested that they escalate the complaint to their Head Office. We have since spoken to the cruise line to find out if they have any further news for you. Regent UK have been advised how to proceed with the situation and you will be hearing from them very soon with their offer of compensation. If you would like to discuss this further please do call on 020 7399 7670 and I can pass on any further comments you may have to the cruise line.
Best regards Sharon
Wiarygodny klient
10 years ago
Apologies to Mundy. I wrote my comments before I spoke to Mundy today. Before that, we were forwarded an email that Regent UK sent to Mundy. As nothing further was received, I didn't realise that Sharon from Mundy was on our case. I now understand that Sharon has been trying to follow up
with Regent and I appreciate all of Mundy's assistance.
Recenzje produktów
Wiarygodny klient
10 years ago
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Data zakupu: 03/02/2016
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Wiarygodny klient
Zweryfikowano przez Feefo
10 years ago
Usual excellent service
Recenzje produktów
Data zakupu: 25/01/2016
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Wiarygodny klient
Zweryfikowano przez Feefo
10 years ago
Personal service with attention to detail. Excellent customer care.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.