Poor Delivery process. Left on doorstep in full view of neighbours and anyone else going by. No idea how long it had been there, wet package as a result due to rain - it was a damp jiffy bag by the...
Przeczytaj więcej
Metabolics
Metabolics
6 years ago
We're very sorry to hear that Royal Mail has failed to live up to our standards. It is rare that we hear this kind of feedback about Royal Mail's delivery but rest assured we will be taking this up with them. Unfortunately, while we pride ourselves on fast dispatch and secure packaging, once a package leaves our premises, the delivery process itself is out of our hands and in those of the courier. We can only apologise for this experience and we will be looking into this matter as it is equally disappointing for us as we go to every effort to ensure a positive customer experience. Should you need any further information on this please do not hesitate to get in touch.
Wiarygodny klient
6 years ago
Thank you - I have a photo of the doorstep /package with how I found it if it helps
Metabolics
Metabolics
6 years ago
Thank you very much, that would be a great help. Please forward to sales@metabolics.co.uk and we will use this in our discussions with Royal Mail. I do hope this doesn't alter your view of Metabolics as a company, this is a rare occurrence and can sometimes be due to Royal Mail change in staff etc.but we will make a note of this to inform our regular reviews of which couriers we work with.
Data zakupu: 12/11/2019
0
Udostępnij
TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Metabolics:
Very easy to order
Metabolics
Metabolics
6 years ago
Thank you for your 5-star review Nichole! We're so happy you're pleased with your order.
Recenzje produktów
Data zakupu: 13/11/2019
0
Udostępnij
TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Metabolics:
This time Metabolics usual quick and efficient delivery, an improvement on the previous order which to be fair to Metabolics was not your direct fault but it did turn out to be a fiasco and not a...
Przeczytaj więcej
Metabolics
Metabolics
6 years ago
We're so pleased we were able to rectify your experience with the ordering process Ian. Customer service is one of our highest priorities and we would never wish anyone to have a bad experience. Should you ever have any difficulty, please do not hesitate to get in touch, we pride ourselves on having an experienced and helpful sales team who would be happy to help.
I have always found Metabolics' service to be outstanding.
Metabolics
Metabolics
6 years ago
Thank you so much for your review Alex, we're so pleased to hear this! Customer service and product quality are our highest priorities and we'll continue to make this our focus in the future.
Thank you so much for your 5-star review, we're so grateful for you taking the time to leave feedback.
Data zakupu: 11/11/2019
0
Udostępnij
TC
Trusted Customer
Zweryfikowano przez Feefo
Banwell
6 years ago
Co Trusted Customer sądzi o Metabolics:
Easy to order, arrives when expected and if I phone always very helpful and politre
Metabolics
Metabolics
6 years ago
Thank you for your 5-star review Jacqueline, we're so pleased to hear you've had a positive experience and I'll be sure to pass your comments on to the rest of the team.
Recenzje produktów
Data zakupu: 11/11/2019
0
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Excellent service arrived quickly. Only started taking the supplements so will know more when I get into them
Metabolics
Metabolics
6 years ago
Thank you for your positive review, we're pleased to hear that your order arrived quickly. Should you have any questions once you start taking the supplements, please don't hesitate to get in touch.
Data zakupu: 11/11/2019
0
Udostępnij
Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
The web site is easy to use and the products are just what I require.
Metabolics
Metabolics
6 years ago
Thank you for your positive review, we're very grateful to you for taking the time to leave feedback.
Excellent service, first class products from clean, pure spice. The details of each item are well documented, precise and understandable, giving clear information.
Metabolics
Metabolics
6 years ago
Thank you very much for your lovely review Maggie. We really appreciate you taking the time to leave feedback and are so pleased you were happy with the products and service you received.
Quality and purity are the Metabolics difference
We want our nutritional supplements to do their job, and do it as effectively as possible. They need nothing to hold them back. So that's what we give them.
It all starts with the ingredients. Quality out demands quality in. We source the best quality raw materials, of the highest purity, then we add ... next to nothing. Most of our capsules products contain only the active ingredients - and nothing else.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Quality and purity are the Metabolics difference
We want our nutritional supplements to do their job, and do it as effectively as possible. They need nothing to hold them back. So that's what we give them.
It all starts with the ingredients. Quality out demands quality in. We source the best quality raw materials, of the highest purity, then we add ... next to nothing. Most of our capsules products contain only the active ingredients - and nothing else.