Recenzje sprzedawcy Metabolics

Thank you so much for your positive review Richard, we're so pleased to hear that you are happy with our service. We really appreciate you taking the time to leave feedback and your loyal custom.

Thank you for taking the time to leave feedback and we're sorry you feel that the delivery service was slower than you expected. I can see from our system that you placed the order at 6.09pm on Friday evening, unfortunately, this after our offices close so it was posted the very next working day, which was Monday via the Free Delivery 2-4 working days option you selected, so it arrived at the early end of that scale if it arrived on Wednesday. If you would like a faster service, there is First Class Royal Mail and DHL services available to choose from on checkout. Should you have any further queries about these services, please do get in touch and we'd be happy to look at the fastest options for you. We are sorry you feel as though the service could have been quicker as we pride ourselves on fast dispatch of orders, which we aim to do same-day when orders are placed before 3pm (after which the courier has collected the orders for the day). Should you have any further queries at all please do not hesitate to get in touch on 01380 812799 or sales@metabolics.co.uk.

Thank you for your positive review, Neil. We're so pleased to hear that you're happy with the website experience, products and delivery service and really appreciate you taking the time to leave feedback.

Thank you for your 5-star review, we're so pleased to hear that you're happy with your order and Metabolics products. We really appreciate you taking the time to leave feedback.

Thank you for your positive review, we're so pleased to hear that you are happy with the service you have received. We really appreciate you taking the time to leave feedback.

Thank you for your 5-star review and recommendation, we really appreciate your custom and taking the time to leave feedback.

Thank you for your message Alexander and we're sorry you haven't received your order yet. As we are a UK based company, it can take up to 20 working days for International Business Mail to deliver your package, unfortunately, there is no tracking number with the delivery option you selected, if you would like this in future we would suggest selecting the DHL service. However, I can see from our system that your order was dispatched the same day you placed your order, 14th January, so it's only been 4 working days since it was dispatched. I expect your order to arrive shortly but should you not receive your order within 20 working days please get in touch with us on +44 (0) 1380 812799 or sales@metabolics.co.uk so we can look into this matter with urgency. We would always suggest contacting us directly if you have a question about your order, rather than through a review, as this is the fastest route. Should you have any further questions please do get in touch and, again, I am sorry your order hasn't arrived as quickly as you expected, should you order with us again we can advise of the quickest delivery option to the US.

I am sorry for the delay you have experienced in receiving your order Reagan. I have looked into this matter and it appears as though you registered your address as UK and selected UK 1st class post - 1- 2 days, as you are based in the US this has slowed the order as it would not be possible to send your order this way. We have issued a partial refund as VAT was charged on your supplements because of this and the parcel was subsequently sent Airmail ROW - which the courier advises to allow up to 20 working days delivery. Your order was placed on the 14th January at 4.26pm, after which the post has already left us for the day so your order was dispatched the next day and left us on 15th January. We would suggest you use DHL in future as this is a trackable service, although more expensive. We have issued a partial refund for the postage and changed the country on your account to the USA so, hopefully, this shouldn't happen again. Although, should you ever have any queries regarding delivery or placing an order online, we would encourage you to contact us directly via +44 (0) 1380 812799 or email: sales@metabolics.co.uk as we'll be able to respond much quicker than over review. Again, we are very sorry your order hasn't arrived as quickly as expected, we pride ourselves on fast dispatch of orders, I will be looking into our account set up instructions so hopefully I can make it more clear where to select the country for delivery.

Thank you for your positive review, Gerard. We're very pleased to hear that your order arrived quickly, we work very hard to ensure orders are dispatched as quickly as possible. Thank you for taking the time to leave feedback.

Thank you for your 5-star review! We are very pleased to hear that you are happy with your order and that it arrived quickly, fast dispatch of orders is a high priority that we pride ourselves on.