Service during the tour was exceptional. We do wish information prior to the trip was more forthcoming such as:
Where and what time are we meeting on the first day? How many people are attending the...
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Kim Devereux
Luxury Gold
1 year ago
Thank you very much for travelling with us and for taking the time to share your feedback. We're delighted to hear that you found the service during the tour to be exceptional and that you enjoyed the well-balanced itinerary, comfortable hotels, and the unique access to cultural and historic sites.
It’s especially pleasing to know that your Travel Concierge made a positive impression through their organisation, friendliness and support throughout the journey.
We do, however, want to sincerely apologise for any confusion or uncertainty experienced in the lead-up to your tour. We completely understand how helpful it would have been to receive more detailed information in advance including the meeting point and time on day one, the group size, the name of your Travel Concierge, and even something as simple as name tags to help guests connect with one another. Your suggestions are both thoughtful and constructive, and we’ve shared them with the relevant teams to help improve the experience for future guests.
Thank you once again for your kind comments, as well as your honest feedback. We hope to have the pleasure of welcoming you back on another journey in the future.
Thank you for sharing your feedback on your Ultimate Ireland trip! We're thrilled to hear you enjoyed the accommodations and that Ashford Castle was a highlight. It's fantastic you chose the falconry experience. It sounds like a memorable experience. We appreciate you sharing details about your trip.
Thank you again for your review.
Data zakupu: 07/06/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
We were completely taken care of in regards to our luggage, and transportation and tours.
However, there was a hitch at the Glasgow Airport when we arrived and discovered that we were not on any...
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Tebo
Luxury Gold
1 year ago
Thank you for your feedback. We’re pleased to hear that you found the tour informative and that your Travel Director enhanced the experience with engaging commentary. We’re also glad the luggage handling, transportation, and tours met your expectations.
We regret the inconvenience you experienced upon arrival at Glasgow Airport. While our Travel Concierges are committed to supporting guests wherever possible, flight arrangements are typically managed through our central operations, and it should not have fallen to the Travel Concierge to resolve this independently. Your comments have been noted and has been shared with the relevant teams to help prevent similar issues in future.
Thank you for travelling with Luxury Gold and for taking the time to share your feedback with us.
We’re pleased to hear that you found the overall service to be of a high standard and that you enjoyed the comfort of the hotels and the support provided by your Travel Concierge. It’s always rewarding to know that certain aspects of your journey met your expectations.
However, we are genuinely sorry to learn that other elements of your experience fell short. We regret that the itinerary did not fully engage you and that you felt there was too much free time without sufficient activity options. Your comments regarding the Michelin-starred dining experience and the local guides have been noted, and we sincerely apologise that these did not reflect the exceptional standards we strive to deliver on every tour.
Please be assured that we take all guest feedback seriously and will be sharing your observations with the relevant teams, as we continuously look to improve and refine our journeys.
Once again, thank you for your comments. We hope to have the opportunity to welcome you back and provide a more seamless and fulfilling experience in the future.
Data zakupu: 22/06/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
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Kim Devereux
Luxury Gold
1 year ago
Thank you for being our guest and travelling with us.
Thank you for your wonderful 5-star review of Majestic Switzerland. We're thrilled to hear you enjoyed the highlights and that there were some delightful extras along the way. We appreciate your feedback.
Tour guide was excellent. Well researched, helpful and thoughtful. Our driver was very experienced with a lovely sense of humor.
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Mantombi
Luxury Gold
1 year ago
Thank you for your excellent review of Majestic Switzerland. We're thrilled to hear you found the tour well-organised and enjoyed the services of our superb Travel Director and Coach Driver. We're also delighted you appreciated the exclusive side trips. We strive to provide unique and memorable experiences, and your feedback confirms we're succeeding. Thanks again for sharing your positive experience.
Data zakupu: 08/06/2025
0
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HS
Howard Soltoff
Zweryfikowano przez Feefo
Bethesda. MD
1 year ago
Recenzje produktów
Tebo
Luxury Gold
1 year ago
Thank you for sharing your feedback on your Timeless Scandinavia journey. We're glad to hear you enjoyed your experience. It's wonderful to know that our Travel Concierge contributed to your trip from Copenhagen to Oslo. We appreciate your comments.
Our tour guide and bus drivers were very good.
Tour guide gave commentary with humour.
Recenzje produktów
Tebo
Luxury Gold
1 year ago
Thank you for sharing your positive feedback on the Timeless Scandinavia tour. We're delighted to hear you enjoyed the two-night stays, the intimate group size, and especially your Travel Concierge and Coach Driver's contributions. We appreciate you highlighting their helpfulness, commentary, and humor.
Thanks again for your review.
Data zakupu: 14/06/2025
0
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Wiarygodny klient
Zweryfikowano przez Feefo
1 year ago
Recenzje produktów
Mantombi
Luxury Gold
1 year ago
Thank you for your excellent review of Majestic Japan. We're thrilled you enjoyed your experience. We appreciate you taking the time to share your feedback.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.