Our Private Guide, Abdul Rahim was excellent. Very knowledgeable, professional and ever courteous. He more than made up for what appeared to be sketchy organization other than Abdul.
Dale
Luxury Gold
8 years ago
It pleases us to learn that our Travelling Concierge’s dedication to service was apparent throughout your journey and that his assistance stood out as a highlight of your trip. Additionally, we thank you for your suggestions on how to make this itinerary more rewarding and we hope that you will join us again soon for more exploration.
Recenzje produktów
Data zakupu: 20/01/2018
0
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
The tour guide was excellent, very knowledgeable and accommodating.
I didn't get my wake up call on the morning of departure which made me feel rushed getting ready to leave.
Dale
Luxury Gold
8 years ago
Our Travelling Concierges are there to help our guests confidently explore their destinations and so, we are very pleased that you were impressed with the guidance that you received throughout your journey. Also, we truly sorry to learn that your missed wake up call from your hotel took away from your overall experience; although, we certainly hope that you enjoyed taking in all of the remarkable attractions that you were able to explore during your time in Egypt.
Service was impeccable and professional the entire trip. This applies to every person dealt with at every level.
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Dale
Luxury Gold
8 years ago
Our itineraries are designed to help our guests discover as much of the region as possible in the snapshot of time that they spend on their journey. This may mean at times that earlier starts might be required to ensure that you have enough time to take in all of the stunning sights and access the country’s most exciting attractions. Yet, we were most troubled that this detracted from your overall journey and have passed on your concerns to ensure that our guests continue to be well-informed. As well, we do regret that your camel ride did not live up to your expectations, however, we are delighted to read that you had an overall great experience on your trip and we hope that you have left Egypt with lots of wonderful memories.
Data zakupu: 24/01/2018
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
the itinerary provided by Insight tours at the beginning of the tour was not followed and there was no other written details of the tour. When you are in a country with very different names it was...
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Jillian - Head of Operations
Luxury Gold
8 years ago
At times, ensuring that our guests can take in as many amazing attractions as possible and make the most out of the snapshot of time they spend in each region can mean lengthier periods of travel and some early starts. However, we appreciate that holidays are also meant for relaxing and we will look into your concerns about the organisation of the itinerary to review where the necessary improvements could be made. In addition, itinerary variations may be required on rare occasions to ensure the smooth running of the trip; however, a similarly enjoyable experience will always be sought where possible. Nevertheless, we will look to ensure that our guests are being made properly and promptly aware of these changes at the time. That being said; we still hope that you have returned home from your time on the Classical India with Nepal trip with many fond memories of your adventures and to welcome you back to travel with us again in the future.
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Data zakupu: 15/01/2018
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TC
Trusted Customer
Zweryfikowano przez Feefo
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
By getting their payment method right (second year we have had this problem) and get info given to clients right.
Dale Anderson
Luxury Gold
8 years ago
Thank you for leaving us with your concerns about the itinerary which have been passed on to our Operations Team for their reflection. However, we do truly regret to learn that these aspects of your experience detracted from your trip, yet, we sincerely hope that you were still able to create some long-lasting memories that you can look back on fondly.
Recenzje produktów
Data zakupu: 15/01/2018
0
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
We had an excellent and caring Tour Concierge by the name of Vir on our Essence of India Jan 6-13, 2018.
Dale Anderson
Luxury Gold
8 years ago
We are extremely proud of our team at Luxury Gold and their dedication to service, and we are very happy that our Travelling Concierge ensured that you were well looked after throughout your journey with Insight Vacations. Furthermore, we appreciate that taking in village life may not have been to your preferences, however, truly hope that you still enjoyed many other wonderful experiences.
The travelling concierge was most helpful and knowledgeable on Indian history and culture. The well designed itinerary captured the essence of India in the space of eight days. The hotels and...
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Dale Anderson
Luxury Gold
8 years ago
The Essence of India with Ranthambore itinerary has been carefully made to showcase some of the country's richest heritage and culture, whilst our Travelling Concerige guides you comfortably along the way. That is why; it truly pleases us to learn that you really enjoyed your Luxury Gold experience with Insight Vacations. Furthermore, it would be our absolute pleasure to welcome you back to explore another exciting destination with us soon.
I was sure that I had included my dietary needs. It does not seem that there was any information given to a couple of places. I was given a plate of soggy French fries when we visited a store as...
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Dale
Luxury Gold
8 years ago
While we try our best to make our guests' journeys as comfortable as possible; unfortunately, we cannot guarantee that all special meal requests will be accommodated for. Nonetheless, we are certainly disappointed that not all of your dietary requirements were met in all destinations on this occasion and we have passed on your concerns to our Quality Control Department to ensure that the level of meals being provided during the trip are still up to our high standards. In addition, we would like to thank you for your suggestion and we certainly hope that you have still left with some memorable moments from your time in India.
We traveled Egypt and the entire experience was once in a life time. Everyone made it such. I don't know how we'll top this vacation experience.
Dale
Luxury Gold
8 years ago
We are very happy to learn that you enjoyed taking in all of the sights and locations that the Elegance of the Nile itinerary travels to. Furthermore, at Insight Vacations we are always finding new ways to make our experiences even more rewarding, therefore, we hope to welcome you back to journey with us again in the future and to have the opportunity to surpass your expectations.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.