Could have done better in your bus selection. Most of the 11 people sat at the back where there was more leg room.
Shinkansen not luxury gold first class.
Room accommodation was OK
Tour director did...
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Dale
Luxury Gold
8 years ago
It really disappoints us to learn that the transport and transfer services on your trip did not live up to your expectations. However, your feedback is certainly welcomed, as our Quality Control and Operations Departments will review your comments and are committed to delivering the high standards that Luxury Gold is recognised for. Nevertheless, we are delighted to learn that you felt the itinerary was well balanced and looking forward, we hope that we may have another opportunity exceed your experience.
Recenzje produktów
Data zakupu: 02/05/2018
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
Everything was well organized, and made easy for the travelers.
Yes I shall consider to join another trip with them.
Data zakupu: 04/05/2018
0
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
We had the best tour guide (Francisco); the most luxurious accommodations and all in all just a wonderful experience. My few encounters with the customer service department were good as well.
Where to start? The hotels that were chosen were outstanding. The restaurants selected were fabulous. The attention to daily details, including the attention to each traveler’s needs, was great. ...
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Data zakupu: 20/04/2018
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TC
Trusted Customer
Zweryfikowano przez Feefo
Derby
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
When we received the paperwork for our holiday the pick-up address was incorrect, I telephoned immediately to rectify correct address and asked for papework to be amended. I informed the travel...
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Dale
Luxury Gold
8 years ago
We are incredibly disappointed to learn of any oversights that may have led to your details not being correct in our system and their delayed update on this rare occasion. However, our Operations Team will seek to ensure with all involved in the booking process that going forward such occurrences do not arise again. That said, we thank for all of your suggestions and remain absolutely delighted that you had a wonderful time on the Southern Grace trip.
Recenzje produktów
Data zakupu: 04/05/2018
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TC
Trusted Customer
Zweryfikowano przez Feefo
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
It was all amazing yes I would recommend them to all my friends and family
Recenzje produktów
Data zakupu: 04/05/2018
0
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Trusted Customer
Zweryfikowano przez Feefo
Adelaide. Aust.
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
It didnt match our expectation of a Luxury Gold experience. It felt more like a standard tour. The final dinner was very poor.
Dale
Luxury Gold
8 years ago
We strive to craft exquisite experiences in incredible destinations and we always seek to combine the perfect mix of these into each itinerary; hence why we were very disappointed to learn that not all of the scheduled excursions were to your preferences. Still, we are committed here at Luxury Gold to continuous excellence and that is why we have shared your honest reflections with our concerned departments. Nonetheless, our Insight Experts would be more than happy to help you find an itinerary that may be more suited to your tastes; however, we hope that you have still taken some outstanding memories away from your time in Japan.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.