W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Long Tall Sally | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

SJ

Susan Jones

Zweryfikowano przez Feefo

GBR

2 months ago

Co Susan Jones sądzi o Long Tall Sally:

Nice

Easy to order online, arrived on time

0

Wiarygodny klient

Zweryfikowano przez Feefo

2 months ago

I appreciate LTS helping to locate the item and refund the lost item.

0

Wiarygodny klient

Zweryfikowano przez Feefo

2 months ago

Not quality at all

There is hardly ever anything in stock and sizes and very bad quality materials and thin photos don't show anything well on any of your models

Timea

Long Tall Sally

2 months ago

Thank you for your feedback. We're sorry to hear you were disappointed with the product quality, stock availability, and product images. We appreciate your comments and will share them with the relevant teams as we continue to improve our products and online shopping experience.

0

Wiarygodny klient

Zweryfikowano przez Feefo

2 months ago

Bad customer service

I had some questions but couldn’t talk to anyone, and the chat that you have is a computer that could not answer my questions. I think we should be able to talk to a customer service representative...

Przeczytaj więcej

Timea

Long Tall Sally

2 months ago

Thank you for your feedback. We're sorry to hear our chatbot wasn't able to assist with your questions. We appreciate your comments and will share your feedback with the relevant team as we continue to improve our customer support experience. We have reached out to you directly to assist.

0

Wiarygodny klient

Zweryfikowano przez Feefo

2 months ago

Long!

I love that I can collect my order from a local shop for free. I just wish they stocked extra long trousers in store.

0

OR

Olga Rotmann

Zweryfikowano przez Feefo

DEU

2 months ago

Co Olga Rotmann sądzi o Long Tall Sally:

Спасибо большое за быструю доставку и приятную коммуникацию.

0

SI

Siriol

Zweryfikowano przez Feefo

GBR

2 months ago

Co Siriol sądzi o Long Tall Sally:

Not happy with customer service.

Not happy with customer service. I bought a pair of shoes and they were way too big. Unable to simply exchange them for a smaller size, I had to return them and pay a re-stocking fee. I also paid...

Przeczytaj więcej

Timea

Long Tall Sally

2 months ago

Thanks for your feedback — we’re sorry to hear about the sizing issue and the frustration with return fees and voucher handling. We understand how disappointing this experience has been and will pass your comments on for review.

1

Wiarygodny klient

Zweryfikowano przez Feefo

2 months ago

Beware of buying from this company.

I am still awaiting credit for this returned merchandise. I have an acknowledgement of receipt of the merchandise but so far no money has been returned to me.

Timea

Long Tall Sally

2 months ago

It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays) You will be notified via email once a refund has been issued. If it has passed this time frame please provide your tracking number and a list of the item/s returned Thank you

0

DJ

Zweryfikowano przez Feefo

CAN

2 months ago

Co DJ sądzi o Long Tall Sally:

Loooong time for refunds on returns

Not pumped with paying $27 in postage for a return. Also, I've been waiting over 3 weeks for a refund. Still not even notifed that it was refunded.

Timea

Long Tall Sally

2 months ago

It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays) You will be notified via email once a refund has been issued. If it has passed this time frame please provide your tracking number and a list of the item/s returned Thank you

0

CH

Christine

Zweryfikowano przez Feefo

USA

2 months ago

Co Christine sądzi o Long Tall Sally:

Nice weight for warmer weather and great prints

Received order quickly. Got what I ordered- didn’t have any interaction with customer service

0