Ordered the mats on 5th August. Received an email on Wednesday 7th August saying the mats had been dispatched from their warehouse and gave me a tracking number via Yodel. One week later (14th...
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Logo Car Mats
Logo Car Mats
6 years ago
Hi Adam,
Thank you for your feedback.
I can see that you have sent one email, not two as your feedback suggests.
Your email was received on Monday, 12th August at 08:14, and was replied to upon my arrival in the office at 08:34 on the same day.
As you appear to not be receiving our email correspondence, for some reason, then I will post my reply here instead:
"Sorry to hear that you are having issues with your delivery. I can see that no scans have been applied on the parcel since it left our building, which suggests there may be an issue in transit. I will open a support ticket with the courier now, and will request that a search be carried out of the depot in the hopes of finding your parcel, which I can only assume may have been misplaced or overlooked during the sorting process. Should this search yield no results, I will arrange for a replacement item to be sent to you via an alternate courier. Apologies again for any inconvenience caused, and I will be in touch again shortly when I have received additional information back from the courier."
The courier has yet to respond with their results, so I will chase them again this morning.
If they do indeed accept that the parcel cannot be located, then I will have a new set put in to production for you, and this will be sent out to you as soon as it is ready.
I will also update the tracking details on your order so that you can view the new online tracking information.
Kind regards,
Ian
Data zakupu: 05/08/2019
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Wiarygodny klient
6 years ago
Great quality with excellent stitching and a brilliant fit in my Focus ST.
However....NO paperwork to accompany the parcel which is a great shame.
In 6 months time will I remember who I bought them...
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
