Response was immediate with my short term financial issue
Your response was immediate and helped me in a short term financial issue.
0
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Super quick and easy
Excellent serive. Very quick and easy with repayments to suit me on a weekly basis
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Prompt service but extortionate interest rate.
Luke
Loans 2 Go
6 years ago
Thank you for your feedback. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Please let us know as soon as possible either here or by calling us on 0330 400 6000 if you feel you were not aware of this before signing the agreement and we can see if our team can assist and advise. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly.
1
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Absolutely terrible.
Luke
Loans 2 Go
6 years ago
Sorry to hear you are not happy with the service provided. If there is anything we can do to improve please let us know.
1
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TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Loans 2 Go:
Very good and efficient service especially during harder times.
0
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Paid the loan. Within 2 hours got a rude and over the top email
Respond to emails, dont send emails when the loan payment is made, dont send letters again for the same reason.
Luke
Loans 2 Go
6 years ago
Thanks for your message. If a payment was sent a couple hours before, it's likely the payment may have not been received our end until the next day, leading to an automated letter sent before payment was fully received our side. We're sorry that you received an unexpected email mentioning the missed payment when it had already been made.
1
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TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Loans 2 Go:
Fast and effective
Fast and effective. Helpful customer service team
0
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TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Loans 2 Go:
Service is ok but the rates are way to high.
Quick on putting funds in the bank
Luke
Loans 2 Go
6 years ago
Thank you for your feedback Frank. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. Please let us know as soon as possible either here or by calling us on 0330 400 6000 if you feel you were not aware of this before signing the agreement and we can see if our team can assist and advise. Don’t forget if you wish to withdraw from your loan agreement, all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly.
1
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TC
Trusted Customer
Zweryfikowano przez Feefo
6 years ago
Co Trusted Customer sądzi o Loans 2 Go:
Excellent !!!
0
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Shambles
Hidden for how much should be repaid until you get the payout
Luke
Loans 2 Go
6 years ago
Thank you for your feedback. Our interest rates are public and we explain the cost of the loan to each customer before they sign their loan agreement. I understand you have already communicated that you wish to withdraw from your loan agreement, which all customers have a 14 day grace period after signing. Furthermore, if a customer wishes to settle a loan agreement early they are entitled to a statutory rebate which would reduce the total amount repayable significantly.
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Loans 2 Go is the trading name of Loans 2 Go Ltd; established over 20 years, we are an industry leader in the provision of alternative, affordable personal loans. Loans 2 Go continues to develop innovative approaches to lending, customer service and account management.
We provide loans with flexible terms to those seeking to find an alternative to more traditional forms of credit.