Promp response from customer service when my order was delivered to the wrong address. All sorted very quickly, thank you.
Linwoods
Linwoods Health Foods
9 months ago
Hi,
Thank you for taking the time to leave us a review. We really appreciate you getting in touch.
I’ve looked into this for you and, based on the tracking information provided, your order was dispatched on Monday 2nd February and marked as delivered on 5th February. As your order was placed on Sunday, it would have been processed the next working day, as we are unable to dispatch on Sundays.
However of course we want to make sure this is correct so we will follow up with you by email shortly, as the courier has provided photographic evidence of the delivery so we will easily be able to resolve any issues with them if it has not been delivered correctly.
Please keep an eye on your inbox, and check your spam or junk folder just in case, as we will be in touch shortly.
I would like to take this time to reassure you that if there has been an error in your delivery, we will immediately rectify the problem.
Kind regards,
Linwoods
Linwoods
Linwoods Health Foods
9 months ago
Hi,
We have reached our to try and resolve via email. Please check your junk/spam folder :)
We will also try contacting you via phone later today. We are confident this has been an error by the courier but we want to confirm this with you before sending out a replacement parcel.
If you are unable to find the email from us please email info@linwoods.co.uk
We look forward to resolving for you
Kind Regards,
Linwoods
Linwoods
Linwoods Health Foods
9 months ago
Hi, Thank you very much for updating the review for us on the product, it is much appreciated. We are delighted we were able to resolve this for you to the standard you would expect when shopping directly at linwoodshealthfoods.com Thank you again for choosing to shop with us Kind Regards,
Linwoods
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.