Booking with Kuoni is fine if you are not concerned about the cost. ""If you need to ask the cost you cannot afford it"" A well known phrase when dealing with high end purchases.
For many recent...
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Holly
Kuoni
3 years ago
Dear Mr Allen
As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers are highly valuable to us.
I appreciate that it would have been helpful to have been provided with a breakdown of costs for each of element of your holiday, however it is standard practice for Tour Operators to combine services and then present them as a package for consideration at an overall cost. Package holidays are defined under the Package Travel Regulations as ones that are offered, sold or charged at an inclusive or total price.
I’m pleased to hear that Chelsea found you a suitable solution and would like to take this opportunity to thank you for booking with us. Rest assured, your holiday is fully protected through both ATOL and ABTA and you’ll have our full support throughout your travels.
We look forward to assisting in any way we can prior to your forthcoming Holiday with us.
Best wishes,
Holly.
Experience in store was fine. V Helpful staff. Disappointed not to receive follow up on questions we had. Luggage allowed on 3 flights, seats etc. A small matter but a speedier response would...
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Melissa
Kuoni
3 years ago
Hi Janice,
Thank you for your feedback and I am sorry there has been a delay in the airline coming back to us regarding the luggage for your internal flight. I have asked your PTE to contact you today with an update regarding the additional luggage request and to run through any of the other information you need. I do hope you are looking forward to your trip with us.
Eve was extremely helpful and patient as we worked through the holiday options.
Data zakupu: 31/07/2023
0
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MW
Mr Gavin Walker
Zweryfikowano przez Feefo
3 years ago
Data zakupu: 07/08/2023
0
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MW
Miss Bethany Warren
Zweryfikowano przez Feefo
3 years ago
Co Miss Bethany Warren sądzi o Kuoni:
Katie was great. She helped look around at all flight options to get us the best deal. Great 👍
Leigh
Kuoni
3 years ago
Hello Miss Warren,
Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Kind regards,
Leigh - Kuoni Southampton
Absolutely amazing service from start to finish. Kirsty was not only knowledgeable but also thoughtful and considerate given the special occasion the holiday is about. Her attention to detail right...
Our initial intention was to get ideas for a holiday in September but Jared was so helpful & full of suggestions that we booked one with him the same day!
We were very happy with the options he came...
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Kelly
Kuoni
3 years ago
Thank you so much for your review.
As the Assistant manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert Jared that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Data zakupu: 07/08/2023
0
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MH
Mr Martin Hird
Zweryfikowano przez Feefo
3 years ago
Co Mr Martin Hird sądzi o Kuoni:
Very friendly and helpful staff
Ricky
Kuoni
3 years ago
Hello Martin
Thank you for taking the time to leave us a review and for allowing Florence to craft your escape.
It has been our pleasure looking after you, thank you again.
Kind regards
Ricky
Store Manager
Kuoni Milton Keynes
Alix was great. Quick response, easy to speak with and knew the hotels. I have arranged a wonderful trip to Bali in May 2024 for my 50th birthday.
James
Kuoni
3 years ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Data zakupu: 10/08/2023
0
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MS
Mr Wayne Simpson
Zweryfikowano przez Feefo
3 years ago
Co Mr Wayne Simpson sądzi o Kuoni:
Great service and friendly help from the manager at Milton Keynes Definitely use them again
Ricky
Kuoni
3 years ago
Hello Wayne
Thank you for taking the time to leave us a review.
Delighted to read you had a great experience with our manager Ricky. We are looking forward to crafting your next escape and wish you a wonderful time on your forthcoming holiday.
Thank you again.
Kind regards
Vicky
Assistant Manager
Kuoni Milton Keynes
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
Odznaki te potwierdzają, że oświadczenia dotyczące środowiska Kuonisą zrozumiałe i prawdziwe, dzięki czemu możesz mieć pewność, że robisz zakupy w zrównoważony sposób. Opracowano we współpracy z Ethy.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
