The service has been proactive without being pushy. Thank you for the help in finding…
The service has been proactive without being pushy. Thank you for the help in finding the right policy for us.
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
Responsive and clear
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
Very friendly efficient service
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
The service was first class and every part of the policy that i took out…
The service was first class and every part of the policy that i took out was explained.I was also invited to call back if I had any problems or queries. Very satisfied after first use of the company
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
Recent client have had no problems so far
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
From enquiry to issue of policy documents very prompt and 'hassle' free.
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
I tried for over a week to use their online service to order insurance and ended…
I tried for over a week to use their online service to order insurance and ended up having to call. i then had to go through three return calls to finally get the policy order placed. I was also...
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Kingsbridge Contractor Insurance
Kingsbridge
11 years ago
Thank you for your feedback. We have checked our call records, and found that we called you twice whilst receiving one call from you.
It is not our standard policy to offer vouchers in compensation. If you could email us at info@kpsol.co.uk and give us more detail on what was discussed we will investigate further.
Our apologies for the difficulties you experienced when using our online service. If you could also include in your email a description of the problems you encountered we’d be happy to look into it for you.
Thanks
Ross Pounds
Marketing Executive
Wiarygodny klient
11 years ago
I agree, I called you once, I then received three call backs and only the third person could carry out my request.
During my discussion with your staff member I mentioned that I had been trying for a week to get my insurance on line and could not get past step 1, I was told you had a new system, I asked for M&S vouchers as compensation and was told that you don’t do M&S but you do Amazon and that your staff member could sort that out for me.
The problem with your website was simply that I could not get past step 1 so ended up phoning in to get my insurance.
Thanks
Bruce
Kingsbridge Contractor Insurance
Kingsbridge
11 years ago
Thank you again for your feedback Bruce, we appreciate it. We'll continue to investigate this further and will get in touch with you if we have any more information.
Please don't hesitate to contact us in the meantime.
Thanks,
Ross Pounds
Marketing Executive
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
standard package covered my needs
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Wiarygodny klient
Zweryfikowano przez Feefo
11 years ago
The sales consultant gave me incorrect information regarding my payment options and subsequently I have…
The sales consultant gave me incorrect information regarding my payment options and subsequently I have to potentially cancel my policy or pay unnecessary fees.
Kingsbridge Contractor Insurance
Kingsbridge
11 years ago
Thank you for your comment. We've analysed the call history and your policy was sold to you correctly, and you were given all the information.
If you'd like to discuss this further, please email us at info@kpsol.co.uk.
Thanks,
Ross Pounds
Marketing Executive
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.