Thanks for taking the time out to leave us your feedback. We are truly sorry for the long delay endured since placing your order for the Summer Days Dress.
Unfortunately, we had great difficulty with the overseas shipping of this item, and since placing the purchase order with our supplier there were various changes to the delivery date. As we were unable to advise our customers of a definite date, and as the due in date for the shipment was set back on several occasions, we did not want to send out correspondence with inaccurate information, so please do accept our sincerest of apologies for any disappointment caused due to a lack of information.
We can confirm that your returns were received back on the 10.06.10, and on this date a full refund was issued back to the card you paid with. Please accept our apologies for the fact that you were not advised of this at the time in which it was issued, but do not currently have the facilities to send out refund confirmation. We are however, pleased to confirm that we are currently developing the software that will allow us to do so, and should hopefully have it implemented by December.
Your feedback has been passed on to the Buying Team for their consideration in the future, and please do accept our apologies not only for the delay, but also the inconvenience caused. We can only hope your recent experience won’t have reflected upon Joe Browns too badly.
Kind regards
Zoe Roberts.
