Prompt at sorting things, never left a question unanswered
Recenzje produktów
Cristina
Italian Breaks
10 years ago
Hi Rebecca,
Thank you for your feedback, we are glad you had a good time in Casa Del Re.
I spoke to our local contact to understand what happened. I think there was a miscommunication in between; the owner said she has asked you if you wanted all the extras and thought you agreed to them. But maybe, as her English is not good, you did not understand she meant they are optional. We have made it clear to her that someone with better English needs to do the check in from now on and it’s something we are looking to change. As you said, the owner might have been a little apprehensive about renting her house, as it was the first year she did it and did not know what to expect. She put a lot of love and care into it. We do have all the mandatory local charges written in the vouchers we send and website. For anything else we kindly ask clients to give us a call and we will be happy to assist.
The distances are now updated and changed in our description to a more accurate location.
They were informed, keen to be helpful and very friendly.
Recenzje produktów
Cristina
Italian Breaks
10 years ago
Many thanks James, we have amended the directions for future guests. I'm sorry about the pool, we could have sorted it out for you while you were there with a call, but glad it didn't ruin your trip. We have passed this on anyway so it can be checked out.
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
